Polly Lynn
Frome,Somerset
Summary
Eager and enthusiastic student with experience in hospitality and customer service adept at operating in fast paced environments, resolving customer inquiries, and supporting team operations. Motivated and able to learn new tasks quickly and effectively for customer service and hospitality roles.
Overview
3
3
years of professional experience
Work history
Front of house team member
The George Inn
Nunney, Somerset
2025.05 - Current
- Served high numbers of guests in fast-paced service environments
- Served meals and drinks with professionalism and skill
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Multitasked by either running food, serving tables, or going behind bar when I was needed.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Greeted and escorted guests to tables.
Retail assistant
Blue Cross
Frome, Somerset
2024.03 - 2025.01
- Delivered excellent customer service by answering queries and providing product information.
- Learned how to operate cash registers with accuracy and processed cash and card transactions.
- Processed returned or exchanged items and provided refunds to customers.
- Managed inventory for streamlined store operations
- Organised displays to encourage customer purchases
Youth dance class assistant
Tri Arts
Frome, Somerset
2022.03 - 2022.08
- Prepared activities in advance of lessons to ensure class productivity
- Gained experience in working with children through maintaining positive relationships with dance students
- Created positive, engaging learning environments
Education
A-Levels - Sociology, Media Studies, Psychology
Frome Community College
Frome 2024.09 -
GCSEs - English lang and Lit, Maths, Sociology, Media, Art & design, Double science
Frome Community College
Frome 2021.03 - 2023.06
Skills
- Composure under pressure & fast paced working environments
- Efficient till operation
- Outstanding customer service
- Bar equipment usage
- Excellent communication
- Table service
Timeline
Front of house team member
The George Inn
2025.05 - Current
A-Levels - Sociology, Media Studies, Psychology
Frome Community College
2024.09 -
Retail assistant
Blue Cross
2024.03 - 2025.01
Youth dance class assistant
Tri Arts
2022.03 - 2022.08
GCSEs - English lang and Lit, Maths, Sociology, Media, Art & design, Double science
Frome Community College
2021.03 - 2023.06