Julia Sienko

• Supported front of house operations in a busy branch environment, adapting quickly to different customer needs and team dynamics.
• Assisted with table management and guest flow, ensuring smooth service and quick turnaround during peak trading hours.
• Took responsibility for mentoring and supporting new team members, helping them settle into their roles and uphold service standards.
• Maintained a clean, organised, and guest-ready dining environment, contributing to a professional and welcoming atmosphere.
• Worked closely with managers to handle customer feedback and complaints with tact, empathy, and problem-solving skills.

Key Achievements:

• Integrated seamlessly into a new branch, maintaining consistently high service standards and contributing to strong team performance.
• Helped achieve branch sales goals by delivering efficient, customer-focused service in high-volume trading periods.
• Recognised by supervisors for effective mentoring, supporting the development of newer team members.
• Enhanced guest satisfaction by resolving issues promptly and ensuring a positive dining experience.
• Demonstrated flexibility and reliability, frequently stepping in to cover shifts and support operational demands.

• Completed a 30-hour remote internship creating high-quality, research-led content for the special educational needs (SEN) sector.
• Designed 15 engaging Instagram carousel posts in Canva, delivering clear and accessible information on topics such as dyslexia, neurodiversity, and practical strategies for teachers.
• Researched and wrote three blog articles (up to 2,000 words each) on subjects including the SEN Inquiry, choosing a nursery, and selecting a school for children with special needs.
• Ensured all content was original, UK spelling compliant, and aligned with the organisation's tone of voice and audience.
• Managed own workload, consistently meeting tight deadlines while maintaining content accuracy and quality.

Key Achievements:

• Produced high-impact digital content that boosted audience engagement across Instagram and blog platforms.
• Recognised for creating posts that were visually engaging and accessible, improving inclusivity for a diverse audience.
• Delivered blog articles praised for being well-researched, accurate, and informative, strengthening the organisation's credibility.
• Demonstrated strong time management and independence by completing all tasks within the short internship period.
• Developed transferable skills in content creation, digital marketing, and audience engagement, relevant to both education and professional sectors.

• Worked full-time at one of the busiest Nando's locations in the UK, serving over 300 guests per shift during peak periods.
• Operated the cashier desk, accurately processing orders and payments, and reconciling daily takings with zero discrepancies.
• Prepared and served drinks in line with allergen and food safety guidelines, ensuring every guest's requirements were met. G
• reeted and seated guests efficiently, often managing queues of 50+ people while maintaining a welcoming atmosphere.
• Delivered food promptly, checked in with guests to ensure satisfaction, and upheld high cleanliness standards throughout the dining area.
• Supported the wider team during high-pressure trading periods, demonstrating adaptability and teamwork.
• Maintained exceptional reliability and commitment, consistently meeting the demands of a three-hour daily commute.

Key Achievements:

• Recognised by management for reliability, professionalism, and ability to perform under pressure in a fast-paced environment.
• Maintained a 100% accuracy rate when handling cash and card transactions across busy shifts.
• Helped reduce queue times by efficiently managing guest flow, contributing to a smoother dining experience.
• Consistently delivered excellent customer service, reflected in positive guest feedback and return visits.
• Supported the success of one of the UK's busiest Nando's branches by maintaining high standards of service, cleanliness, and operational efficiency.

• Delivered excellent customer service by assisting shoppers in finding the right products for fitness, leisure, and professional sports.
• Developed strong product knowledge across a wide range of sportswear and equipment, providing tailored advice to suit customer needs.
• Ensured the shop floor was well-organised and visually appealing by restocking items and arranging displays to attract customer attention.
• Worked collaboratively with colleagues to achieve sales targets and maintain smooth day-to-day operations.
• Handled transactions accurately and efficiently, while resolving customer queries to ensure a positive shopping experience.

Key Achievements:

• Consistently exceeded personal sales targets through effective product recommendations and upselling.
• Played a key role in setting up promotional displays that boosted product visibility and increased sales.
• Assisted in training new staff on store procedures and product knowledge, supporting team development.
• Improved efficiency by ensuring accuracy in stock management, helping to reduce inventory discrepancies.
• Recognised by management for reliability, strong teamwork, and proactive approach on the shop floor.

• Assisted the IT department with the setup, maintenance, and troubleshooting of computer systems across college campuses.
• Installed and configured new classroom computers, ensuring all hardware and software were fully operational.
• Conducted routine in-classroom checks to identify and resolve hardware and software issues promptly.
• Created and maintained detailed spreadsheets to log IT faults, supporting effective issue tracking and resolution.
• Collaborated with IT staff to ensure seamless operation of technology in an educational setting.
• Gained hands-on experience in diagnosing and resolving technical problems in a real-world IT environment.
• Strengthened technical knowledge, attention to detail, and problem-solving skills in a fast-paced support role.

Key Achievements:

• Reduced average classroom downtime by 20% through proactive maintenance and rapid fault resolution.
• Assisted in deploying and configuring 50+ new classroom computers, ensuring readiness before semester start.
• Improved fault tracking by designing a streamlined spreadsheet system, reducing reporting errors by 30%.
• Supported hundreds of students and staff, resolving IT issues that directly enhanced teaching and learning experiences.
• Recognised by IT supervisors for consistent reliability and accuracy in high-demand situations.
• Contributed to a campus-wide project to standardise software installations, improving system compatibility.

• Delivered empathetic, approachable, and knowledgeable customer service in a busy health and beauty retail environment.
• Stayed up to date with current make-up and beauty trends to provide tailored product advice and recommendations.
• Offered honest and impartial guidance to help customers find products suited to their individual needs and preferences.
• Communicated product benefits clearly to enhance customer understanding, satisfaction, and confidence in purchases.
• Played a key role in store events, including product launches and make-up demonstrations to promote new lines.
• Maintained well-organised displays and ensured shelves were fully stocked and visually appealing.
• Built lasting customer relationships, contributing to repeat business and a positive store atmosphere.

Key Achievements:

• Consistently received positive customer feedback for providing personalised, approachable service that built long-term loyalty.
• Increased sales by delivering trend-informed product recommendations tailored to individual customer needs.
• Played a key role in successful product launches and make-up demonstrations, boosting customer engagement and driving sales of new lines.
• Recognised by management for in-depth product knowledge and ability to clearly communicate benefits, increasing customer confidence in purchases.
• Maintained visually appealing displays that enhanced the overall shopping experience and supported strong sales performance.
• Contributed to a welcoming and professional store environment, helping to foster repeat business and word-of-mouth referrals.

• Delivered friendly, efficient customer service to a loyal and diverse customer base in a busy grocery retail environment.
• Operated the till and accurately processed cash and card payments.
• Assisted customers with product selection, offering informed recommendations and support.
• Ensured shelves were fully stocked, well-organised, and visually appealing.
• Maintained high standards of cleanliness and product quality by rotating stock and monitoring expiry dates.
• Received and unpacked deliveries, checked goods against invoices, and organised stock in the storeroom.
• Played a key role in maintaining smooth daily operations and contributing to a positive shopping experience.
• Developed strong communication, time management, and problem-solving skills through hands-on responsibility in a family-run business.
• Delivered friendly, efficient customer service to a loyal and diverse customer base in a busy grocery retail environment.
• Operated the till and accurately processed cash and card payments.
• Assisted customers with product selection, offering informed recommendations and support.
• Ensured shelves were fully stocked, well-organised, and visually appealing.
• Maintained high standards of cleanliness and product quality by rotating stock and monitoring expiry dates.
• Received and unpacked deliveries, checked goods against invoices, and organised stock in the storeroom.
• Played a key role in maintaining smooth daily operations and contributing to a positive shopping experience.
• Developed strong communication, time management, and problem-solving skills through hands-on responsibility in a family-run business.

Key Achievements:

• Consistently praised by customers for providing helpful, approachable service, contributing to repeat business and customer loyalty.
• Maintained 100% accuracy when processing cash and card transactions, ensuring trust and reliability at the till.
• Played a key role in improving stock rotation, reducing expired product wastage by 15%.
• Helped increase sales of promoted items by providing knowledgeable product recommendations to customers.
• Supported smooth store operations during peak busy periods, ensuring shelves remained fully stocked and queues were managed efficiently.
• Recognised by management for reliability, teamwork, and initiative in a fast-paced retail environment.
• Contributed to maintaining a clean, safe, and welcoming shopping environment, consistently meeting health and safety standards.