Mona Floriana Karda
Glasgow,Glasgow City
Summary
Recent Computer Games graduate from Glasgow Caledonian university with a strong creative background and over eight years of experience in hospitality, including three years in a supervisory role. experienced in customer service, team coordination, cash handling, rota planning, booking management and resolving customer issues. Reliable , organized and adaptable with excellent communication skills, a strong work ethic and a willingness to learn. Looking to bring my transferable skills, professionalism and enthusiasm to a new opportunity.
Overview
3
3
Languages
5
5
years of post-secondary education
7
7
years of professional experience
Work history
Front of house team member
Cibo
Glasgow, Glasgow City
2025.06 - Current
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Enhanced guest experience with a friendly and helpful attitude.
- Assisted guests with queries or requests for optimal guest experience.
- Handled complaints effectively, resulting in increased customer satisfaction.
Venue Supervisor
The ferry
Glasgow, Glasgow City
2019.11 - 2026.11
- Enhanced customer satisfaction by resolving complaints promptly.
- Oversaw maintenance tasks, ensuring a well-kept facility at all times.
- Managed and trained staff members.
- Assisted with staff rota planning and scheduling to ensure adequate shift coverage.
- Managed reservations and bookings.
- Monitored inventory levels to avoid stockouts and oversupply.
Education
Bachelor of Science - Computer Games
Glasgow Caledonian University
Glasgow 2021.09 - 2025.07
HNC - Art and Design
Glasgow Clyde College
Glasgow 2020.08 - 2021.06
Skills
- Excellent communication and interpersonal skills
- Strong teamwork and collaboration in both academic and workplace environments
- Time management and ability to meet multiple deadlines
- Problem solving and attention to detail
- Customer service and conflict resolution
- Adaptable and quick to learn new systems and softwares
- Experience working under pressure in fast paced environments
- Team leadership
SKILLS
- Organization and Multitasking
- 3D modelling: Maya, Blender, ZBrush
- Game Engines: Unreal Engine, Unity
- Texturing: Substance Painter
- Digital Art and Visual Design
- Portfolio development and project management
Technical Skills
Languages
English
Fluent
Romanian
Fluent
Italian
Fluent
Timeline
Front of house team member
Cibo
2025.06 - Current
Bachelor of Science - Computer Games
Glasgow Caledonian University
2021.09 - 2025.07
HNC - Art and Design
Glasgow Clyde College
2020.08 - 2021.06
Venue Supervisor
The ferry
2019.11 - 2026.11