Pippa Frier
Kent
Summary
Dedicated professional with extensive expertise in complaint handling, time management, and customer service. Demonstrates proficiency in stock control, cash management, and retail merchandising. Adept at managing customer interactions via phone and email to ensure satisfaction. Committed to leveraging skills in retail sales and customer service to drive business success.
Overview
2
2
years of professional experience
Work History
Receptionist / Front Of House Team / Shop
Kent Life
Maidstone, Kent
10.2024 - Current
- Processed customer ticket sales as front of house staff
- Scanned merchandise for retail transactions
- Handled receptionist duties efficiently
- Executed cash and card transactions efficiently
- Kept front desk and shop in order
Catering team member
Kent Life
Maidstone, Kent
10.2024 - Current
- Managed customer orders promptly
- Upheld high standards of cleanliness in dining area
- Assisted catering team during events such as Christmas and Firework Night
- Managed stock within cafe environment
Administration work
Dovetail Interiors
Maidstone, Kent
02.2023 - 10.2024
- Managed customer calls and administrative duties related to building projects
- Coordinated tradesmen to ensure alignment with project timelines
- Handled administrative duties for construction industry
Education
Diploma of Higher Education - Fashion Retail and Business Marketing
Fashion Retail Academy
Central London 09.2024 -
GCSEs - Art Graphic Communications
Valley Park School
Maidstone, Kent 09.2020 - 06.2024
GCSEs - English Language
Valley Park School
Maidstone, Kent 09.2020 - 06.2024
GCSEs - Maths
Valley Park school
Maidstone, Kent 09.2020 - 06.2024
Skills
- Complaint handling
- Time management expertise
- Time-management
- Customer Service
- Stock control insight
- Cash management
- Retail merchandising expertise
- Retail Sales and Customer Service
- Customer Interaction via Phone and Email
References
References available upon request.
Timeline
Receptionist / Front Of House Team / Shop
Kent Life
10.2024 - Current
Catering team member
Kent Life
10.2024 - Current
Diploma of Higher Education - Fashion Retail and Business Marketing
Fashion Retail Academy
09.2024 -
Administration work
Dovetail Interiors
02.2023 - 10.2024
GCSEs - Art Graphic Communications
Valley Park School
09.2020 - 06.2024
GCSEs - English Language
Valley Park School
09.2020 - 06.2024
GCSEs - Maths
Valley Park school
09.2020 - 06.2024
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