Summary
Overview
Work history
Education
Skills
References
Timeline
OfficeManager

Pippa Frier

Kent

Summary

Dedicated professional with extensive expertise in complaint handling, time management, and customer service. Demonstrates proficiency in stock control, cash management, and retail merchandising. Adept at managing customer interactions via phone and email to ensure satisfaction. Committed to leveraging skills in retail sales and customer service to drive business success.

Overview

2
2
years of professional experience

Work history

Receptionist / Front Of House Team / Shop

Kent Life
Maidstone, Kent
2024.10 - Current
  • Processed customer ticket sales as front of house staff
  • Scanned merchandise for retail transactions
  • Handled receptionist duties efficiently
  • Executed cash and card transactions efficiently
  • Kept front desk and shop in order

Catering team member

Kent Life
Maidstone, Kent
2024.10 - Current
  • Managed customer orders promptly
  • Upheld high standards of cleanliness in dining area
  • Assisted catering team during events such as Christmas and Firework Night
  • Managed stock within cafe environment

Administration work

Dovetail Interiors
Maidstone, Kent
2023.02 - 2024.10
  • Managed customer calls and administrative duties related to building projects
  • Coordinated tradesmen to ensure alignment with project timelines
  • Handled administrative duties for construction industry

Education

Diploma of Higher Education - Fashion Retail and Business Marketing

Fashion Retail Academy
Central London
2024.09 -

GCSEs - Art Graphic Communications

Valley Park School
Maidstone, Kent
2020.09 - 2024.06

GCSEs - English Language

Valley Park School
Maidstone, Kent
2020.09 - 2024.06

GCSEs - Maths

Valley Park school
Maidstone, Kent
2020.09 - 2024.06

Skills

  • Complaint handling
  • Time management expertise
  • Time-management
  • Customer Service
  • Stock control insight
  • Cash management
  • Retail merchandising expertise
  • Retail Sales and Customer Service
  • Customer Interaction via Phone and Email

References

References available upon request.

Timeline

Receptionist / Front Of House Team / Shop

Kent Life
2024.10 - Current

Catering team member

Kent Life
2024.10 - Current

Diploma of Higher Education - Fashion Retail and Business Marketing

Fashion Retail Academy
2024.09 -

Administration work

Dovetail Interiors
2023.02 - 2024.10

GCSEs - Art Graphic Communications

Valley Park School
2020.09 - 2024.06

GCSEs - English Language

Valley Park School
2020.09 - 2024.06

GCSEs - Maths

Valley Park school
2020.09 - 2024.06
Pippa Frier