Phurba Tamang
London,Greenwich
Summary
Dedicated and service-minded professional with extensive expertise in stock inventory control, handling difficult customers, and serving techniques. Demonstrates a patient and calm nature, ensuring exceptional customer service through effective order taking, table preparation, and adherence to COVID-19 restaurant hygiene standards. Committed to maintaining health and safety compliance while excelling in table clearing and cleaning procedures.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Waiter
Yak & Yeti Hotel
Kathmandu, Nepal
2021.06 - 2023.06
- Liaised with kitchen staff for prompt order delivery to customers.
- Helped reduce waiting times by swiftly clearing tables after use.
- Relayed feedback from customers to management for continuous improvement.
- Managed table settings for optimal dining experience.
Receptionist
Hotel Annapurna
Kathmandu , Nepal
2018.07 - 2021.02
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Handled appointment scheduling to ensure smooth daily operations.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintained an organised reception area for a professional business environment.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
Hotel receptionist intern
Hotel Annapurna
Kathmandu , Nepal
2017.07 - 2018.07
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Streamlined check-in procedure by efficiently handling guest documents.
- Maintained security measures, protecting guest personal information and privacy.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
Education
Certificate of Higher Education - High school
Jiri Technical School
Nepal 2015.09 - 2017.06
Skills
- Stock inventory control
- Handling difficult customers
- Serving techniques
- Patient and calm nature
- Service mindedness
- Customer Service
- Table clearing
- Cleaning procedures
- Order taking
- Table preparation
- COVID-19 restaurant hygiene standards
- Health and Safety Compliance
Timeline
Waiter
Yak & Yeti Hotel
2021.06 - 2023.06
Receptionist
Hotel Annapurna
2018.07 - 2021.02
Hotel receptionist intern
Hotel Annapurna
2017.07 - 2018.07
Certificate of Higher Education - High school
Jiri Technical School
2015.09 - 2017.06