Rogerio Manuel Rodrigues Carvalho
Leighton Buzzard,Central Bedfordshire
Summary
Dedicated professional with expertise in stock inventory control and logistics understanding. Demonstrates proficiency in handling difficult customers and managing shipping and receiving tasks. Skilled in the use of handheld devices for efficient inventory management, complemented by strong problem-solving abilities and resourcefulness. Committed to leveraging product knowledge to enhance operational efficiency and customer satisfaction.
Overview
28
28
years of professional experience
Work history
Waiter
O Barros Restaurant
London
03.2023 - 09.2025
- Delivered exceptional customer service by attentively responding to guest inquiries and requests.
- Assisted in maintaining cleanliness and organisation of dining area to enhance guest experience.
- Coordinated with kitchen staff to ensure timely and accurate food delivery to patrons.
- Trained new team members on restaurant procedures and best practices to ensure consistency.
- Managing stock, using First-In, First-Out method to minimize waste and maintain product quality, organizing, receiving good and help on ordering and storing on appropriate places.
- Opening and Closing procedures, cash handling.
- Handled cash and card transactions accurately whilst maintaining a balanced till at the end of shifts.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Practiced healthy and safety measures to comply with regulations.
Area manager
EcoSense
London
04.2015 - 10.2022
- Conducted comprehensive cleaning audits to assess operational standards and compliance with regulations.
- Evaluated cleaning supplies and equipment for effectiveness, ensuring optimal performance and sustainability.
- Provided feedback and recommendations based on audit findings to drive continuous improvement initiatives.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Executed training programmes for staff to improve service delivery and customer satisfaction.
- Conducted regular spot checks and provided constructive feedback to optimise team productivity.
- Collaborated with senior management to identify areas for process improvement and resource allocation.
- Managed cleaning operations across multiple sites to ensure high standards of cleanliness were maintained.
- Trained and mentored cleaning staff in effective cleaning techniques and safety practices, including heavy machinery.
- Conducted regular inspections to assess cleanliness and compliance with health and safety regulations.
- Collaborated with management to address client feedback and improve service delivery.
- Led initiatives to streamline processes, resulting in improved efficiency and staff performance.
- Ensured compliance with all regulatory standards to maintain brand reputation.
Mobile cleaner
EcoSense
London
01.2012 - 04.2015
- Maintained cleanliness and hygiene standards in various mobile environments.
- Operated specialised cleaning equipment to ensure thorough sanitisation of surfaces.
- Conducted routine inspections to identify areas requiring additional attention.
- Collaborated with team members to streamline cleaning processes and enhance efficiency.
- Trained new staff on proper cleaning techniques and safety protocols.
- Ensured compliance with health and safety regulations throughout all cleaning operations.
- Transported cleaning equipment between different sites as per schedule requirements.
- Maintained high cleanliness standards by effectively utilising cleaning equipment and supplies.
- Assisted colleagues in heavy-duty cleaning tasks for efficient completion of duties.
- Adhered strictly to company policies whilst performing assigned duties.
- Disposed waste materials responsibly after each job, contributing towards cleaner surroundings.
- Kept track of inventory levels for timely ordering of cleaning supplies.
- Performed minor repairs while carrying out regular maintenance routines.
Cleaner supervisor
Churchill Services
London
08.2003 - 12.2011
- Supervised daily cleaning operations to ensure high standards of cleanliness were maintained across various facilities.
- Trained and mentored new staff on effective cleaning techniques and safety protocols to enhance team performance.
- Conducted regular inspections of cleaning activities to identify areas for improvement and ensure compliance with health regulations.
- Developed and implemented cleaning schedules to optimise workflow and ensure timely completion of tasks.
Warehouse Operative
Allicoop Cash and Carry
Lagos, Algarve, Portugal
09.1997 - 03.2003
- Operated forklifts and pallet jacks to efficiently move goods within warehouse.
- Conducted regular inventory checks to ensure accurate stock levels and organisation.
- Loaded and unloaded delivery vehicles, ensuring proper handling of all products.
- Documented and reported any discrepancies in inventory or damaged goods to management.
- Followed strict safety guidelines to minimise risks and maintain a safe working environment.
- Replenished shelves as needed, helped maintain adequate stock levels at all times.
- Assisted team members in loading large items safely onto delivery trucks.
- Packed orders for timely dispatch to customers and retail outlets.
- Sorted materials into appropriate areas for easy access and organisation.
- Checked invoices against delivered items to ensure accuracy in record keeping.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Collaborated with colleagues to streamline processes and improve workflow efficiency.
Education
GCSEs -
Escola Secundaria Julio Dantas
Lagos, Portugal 04.2001 - 06.1996
Skills
- Stock inventory control
- Handling difficult customers
- Product knowledge
- Shipping and receiving tasks
- Proficiency
- Use of handheld devices
- Logistics understanding
- Problem-solving
- Resourcefulness
- Inventory management
Affiliations
- Gardening, traveling, DIY.
Languages
Portuguese
Native
English
Advanced
Spanish
Intermediate
References
References available upon request.
Timeline
Waiter
O Barros Restaurant
03.2023 - 09.2025
Area manager
EcoSense
04.2015 - 10.2022
Mobile cleaner
EcoSense
01.2012 - 04.2015
Cleaner supervisor
Churchill Services
08.2003 - 12.2011
GCSEs -
Escola Secundaria Julio Dantas
04.2001 - 06.1996
Warehouse Operative
Allicoop Cash and Carry
09.1997 - 03.2003