Saleebaan Birmingham
Birmingham
Summary
Customer-focused professional experienced in resolving issues and enhancing customer satisfaction. Strong teamwork and support skills, with expertise in till operation, cash handling, and stock control. Committed to maintaining high standards of cleanliness and store presentation while managing time effectively in fast-paced environments. Aims to deepen knowledge of POS systems and food safety to drive organisational success.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Waiter
Damal Restaurant
London
2025.02 - 2025.09
- Gave friendly, attentive service in a busy restaurant space, greeting guests warmly taking accurate orders, and sorting out questions quickly. Worked closely with kitchen and front of house colleagues so everything stayed smooth during peak times. Backed up teammates whenever needed, clearing tables, setting up areas, or assisting with larger groups, depending on what was happening. Kept cleanliness and presentation really strong, so the place feels welcoming, all the time.
- Delivered excellent customer service through friendly and polite interaction.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Managed table settings for optimal dining experience.
- Helped reduce waiting times by swiftly clearing tables after use.
- Explained dish components clearly to inform customers' decisions.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Remained calm under pressure, ensuring better performance during peak hours.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Warehouse Operative
HelloFresh
Birmingham
2023.08 - 2023.09
- Picked packed and moved stock efficiently in a high volume warehouse, while still collaborating properly with the team to hit daily targets. Helped colleagues during busy spells too, and kept the workspace safe, tidy and organised, sort of constantly. Did quality checks, and supported inventory duties to make sure everything was accurate and up to the expected standard.
- Assisted in logistics planning for seamless transportation of goods.
- Packed orders for timely dispatch to customers and retail outlets.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Assisted team members in loading large items safely onto delivery trucks.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Maintained clean, safe and orderly warehouse space.
- Prepared items for timely dispatch and safe transportation.
- Moved stock around by hand, using forklift truck or lifting gear.
- Received deliveries and helped to coordinate storage.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Assisted with loading and unloading of vehicles manually and using machines.
- Followed safety standards for carrying, moving and storing freight.
- Operated material handling equipment to move large and heavy loads.
Virtual Accounting Work Experience
SpringPod
Matthew Boulton
2023.02 - 2023.03
- Executed day-to-day duties with accuracy and efficiency, ensuring seamless operations.
- Successfully delivered on tasks within tight deadlines.
- Learned and applied new skills to daily tasks, enhancing overall efficiency and productivity.
- Completed practical online programme, gaining strong understanding of business operations and effective teamwork.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed customer orders with speed and accuracy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Workshop Assistant
SM Auto Centre
Birmingham
2021.12 - 2021.12
- Assisted customers professionally while working side by side with the team, in a service environment and all that. Helped keep the workshop tidy and organised, with a strong eye for detail and making sure stuff stays in place.
- Maintained clean workshop environment, ensuring optimal work conditions.
- Enhanced team efficiency with regular maintenance of tools and equipment.
- Actively participated in team meetings for better understanding of project requirements.
- Assisted in organising workshops to improve participant engagement.
- Collaborated with team members for effective problem-solving strategies.
- Offered technical support during various workshops, improving overall success rates.
- Monitored stock levels regularly, preventing shortages during peak times.
- Packaged pieces carefully to prevent damage during transportation.
- Manually sorted and loaded goods.
Retail Assistant
Cost Cutters
Digbeth, Birmingham
2021.09 - 2021.09
- Offered helpful customer service in a busy convenience store, assisting shoppers with questions and building good rapport with regular customers. Operated the till confidently.
- Delivered excellent customer service by answering queries and providing product information.
- Managed inventory for streamlined store operations.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Assisted in stock replenishment to maintain store appearance.
- Helped in the setup of special events and promotional activities within the store.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Maintained clean shop floor, promoting a welcoming environment.
Education
BA (Hons) - Business Marketing
Birmingham City University
2024.01 - 2026.06
Level 3 Certificate - Cybersecurity
Matthew Boulton College
2021.01 - 2023.01
Extended Certificate - Business Finance
Matthew Boulton College
2021.01 - 2023.01
GCSEs - English Literature, English Language, Business, Religious Education, Art & Design, Maths
Waverley School
BirminghamSkills
- Customer Service & resolving problems
- Teamwork & supporting teammates
- Till operation and cash handling
- Stock control and merchandising
- Workshop cleanliness and store presentation
- Time management in busy environments
- Communication and people skills
- Adaptability and dependability
- Friendly disposition
- Stock inventory control
- Sales persuasion
- Handling difficult customers
- Silver service experience
- Patient and calm nature
- Cash handling
- Customer Service
- Order processing
- POS Systems
- Punctuality
- Table check-ins
- Complaint handling
- Customer feedback handling
- Food safety understanding
- Positive attitude
Hobbies & Interests
So i play and watch football, I really like the teamwork, strategy and that constant energy it brings, it keeps me motivated and in good shape., Gym and fitness training – honestly it helps me stay disciplined, energetic, and ready for long or more physically demanding shifts., Social media content creation, I help friends with their small business pages and i enjoy figuring out digital marketing stuff which matches my degree quite well., Spending quality time with family and friends – i care about strong connections and i think good teamwork begins with proper communication., Exploring different parts of Birmingham, trying new foods and getting a feel for the local culture, it’s kind of a nice routine.
Additional information
I’m a positive, approachable and hardworking person who genuinely enjoys talking with people. I’m always punctual, flexible with shifts and I’m happy to go the extra mile to support customers as well as my team. I work best in fast moving environments, and I take real pride in helping make a positive, efficient place to work where everyone cooperates. Outside of work and studies, I stay active and I’m always open to learning new things, little by little.
Timeline
Waiter
Damal Restaurant
2025.02 - 2025.09
BA (Hons) - Business Marketing
Birmingham City University
2024.01 - 2026.06
Warehouse Operative
HelloFresh
2023.08 - 2023.09
Virtual Accounting Work Experience
SpringPod
2023.02 - 2023.03
Workshop Assistant
SM Auto Centre
2021.12 - 2021.12
Retail Assistant
Cost Cutters
2021.09 - 2021.09
Level 3 Certificate - Cybersecurity
Matthew Boulton College
2021.01 - 2023.01
Extended Certificate - Business Finance
Matthew Boulton College
2021.01 - 2023.01
GCSEs - English Literature, English Language, Business, Religious Education, Art & Design, Maths
Waverley School