Phoenix Smith
Hoylake ,Cheshire
Summary
An organised, self-driven individual who enjoys a challenge. I have worked in hospitality for over a year and I have faced struggles and success in that time. I have gained an abundance of skills from hospitality that are transferable to many other roles. From working in a team to working independently, I have been able to build up My confidence and My customer service skills, with the ability to work in fast paced situations with great efficiency. I am looking for a new challenge and experience, using the skills that I have gained, whilst also learning new ones in the process.
Overview
1
1
year of professional experience
15
15
years of post-secondary education
Work history
Front of house team member
Tanskeys Bistro
West Kirby , Cheshire
09.2024 - Current
- Helped reduce waiting times by swiftly clearing tables after use.
- Maintained knowledge of menu items, leading to accurate order taking.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Handled complaints effectively, ensuring repeat business.
- Trained new waitstaff on restaurant protocols, promoting consistent service quality across team members.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Managed cash and card transactions accurately and swiftly.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
A-Levels - Politics
South Sefton Sixth Form
Liverpool 09.2022 - 06.2024
A-Levels - Law
South Sefton Sixth Form
Liverpool 09.2022 - 06.2024
A-Levels - Criminology
South Sefton Sixth Form
Liverpool 09.2022 - 06.2024
GCSEs - English Language
Woodchurch high School
Wirral 09.2017 - 06.2022
GCSEs - Maths
South Sefton Sixth Form
Liverpool 09.2017 - 06.2022
Skills
- Time Management
- Stock inventory count / organisation
- Cash handling
- Customer Service
- Payment Processing
- Order processing
- Upselling
- Cleaning procedures
- Punctuality
- Bartending
- Barista experience
- Teamwork
- Independence
Affiliations
- Fashion
- Social Media
Timeline
Front of house team member
Tanskeys Bistro
09.2024 - Current
A-Levels - Politics
South Sefton Sixth Form
09.2022 - 06.2024
A-Levels - Law
South Sefton Sixth Form
09.2022 - 06.2024
A-Levels - Criminology
South Sefton Sixth Form
09.2022 - 06.2024
GCSEs - English Language
Woodchurch high School
09.2017 - 06.2022
GCSEs - Maths
South Sefton Sixth Form
09.2017 - 06.2022