Phoebe Bantleman
Virginia water,United Kingdom
Summary
Compassionate and dedicated, bringing excellent customer service and keen eye for detail. Skilled in handling animals with care and maintaining high hygiene standards, with knack for learning quickly. Aiming to make positive impact on clients and pets alike.
Overview
3
3
years of professional experience
Work history
Dog groomer
Dandy Dogz
Old Windsor , Berkshire
2024.02 - Current
- Assessed individual dog needs to tailor grooming techniques and enhance overall client satisfaction.
- Maintained cleanliness and organisation of grooming tools and workspace to promote a safe environment.
- Assisted in training new staff members on grooming techniques and animal safety.
- Handled difficult or anxious dogs with patience and professionalism.
- Enhanced customer satisfaction by offering flexible appointments.
- Maintained records for improved client relationship management.
- Developed client relationships through careful listening and effective question response.
- Greeted pet owners and communicated available services with outlined costs to aid informed decision-making.
- Planned proactively to meet busy grooming schedules.
Equine groom
Park view equestrian
Ascot
2023.04 - 2024.01
- Provided daily grooming and care for horses, ensuring their health and wellbeing.
- Maintained cleanliness of stables and equipment to promote a safe environment.
- Prepared horses for riding and training sessions, including tacking and cooling down.
- Collaborated with trainers and veterinarians to address any health concerns.
- Trained new staff on grooming techniques and stable management procedures.
- Assisted in veterinary appointments for routine check-ups and medical treatments.
- Exercised horses regularly, contributing to their overall fitness levels.
- Maintained professional demeanour during high-stress situations like emergency vet calls, keeping calm atmosphere beneficial for animals.
- Collaborated effectively with team members to coordinate daily duties efficiently.
- Maintained clean and organised stable environment to ensure horse safety.
Education
GCSEs - Child Development
The Magna Carta School
StainesGCSEs - Construction Management
The Magna Carta School
Staines Skills
- Dog behaviour understanding
- Express anal glands safely
- Patient with anxious pets
- Skilful scissoring techniques
- Hand-Stripping technique
- Punctual appointment management
- Professional consultation
- Handling customer complaints
- Knowledge of grooming styles
- Time management efficiency
- Understanding specific owner requests
- Client relationship building
- Tooth cleaning
- Social media marketing
Hobbies
I have lived on a livery stable yard my whole life and we have always had dogs and horses, which has taught me from a young age the importance of customer communication, overall animal care and time management.
Timeline
Dog groomer
Dandy Dogz
2024.02 - Current
Equine groom
Park view equestrian
2023.04 - 2024.01
GCSEs - Child Development
The Magna Carta School
GCSEs - Construction Management
The Magna Carta School