Dog Groomer
Business Owner
07 2017 - Current
Hi, I’m
Leah Adams
Northamptonshire,UK
Summary
Successfully ran a dog grooming business for 8 years, demonstrating exceptional animal care, business knowledge, and customer service skills. Built a loyal client base through dedication, passion, and a commitment to providing high level and reputable grooming services with a genuine love for animals.
Work history
Business OwnerDaventry, Northamptonshire, UK
Dog Groomer
07 2017 - Current
Job overview
- Supported colleagues during busy periods; fostered teamwork within the salon & planned proactively to meet busy grooming schedules.
- Managed inventory of grooming supplies, ensuring uninterrupted service provision.
- Contributed to repeat business and referrals by consistently providing outstanding customer service to both clients and pets & promoted business growth with high quality grooming standards.
- Assessed dog behaviour prior to grooming, reducing stress levels in animals.
- Performed pet intake to record health data, behaviours and potential allergies.
- Performed regular cleaning duties around the salon including sterilising grooming equipment between treatments for faultless hygiene standards.
- Upheld safety procedures to prevent accidents during grooming sessions.
- Maintained records for improved client relationship management & resolved customer queries for enhanced service experience.
- Maintained a calm environment during groomings; ensured less stressful experiences for dogs.
- Improved salon efficiency through effective time management skills.
- Educated pet owners on home grooming techniques, fostering trust relationships.
- Handled difficult or anxious dogs with patience and professionalism; promoted a positive environment.
- Greeted pet owners and communicated available services with outlined costs to aid informed decision-making.
- Developed client relationships through careful listening and effective question response & enhanced customer satisfaction by offering flexible appointments.
- Optimised animal comfort during treatments through compassionate care.
- Sourced specific grooming products to benefit all dogs.
- Trained in animal first aid to provide emergency assistance.
Unit CleanDaventry, Northamptonshire , UK
Cleaner
05 2016 - 07 2017
Job overview
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials using COSHH and adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks - upholding excellent safety records.
- Reported breakages to supervisor.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Secured premises at end of shift, ensuring safety of all areas.
- Worked quickly to complete cleaning within allotted timeframes.
- Communicated well with team across multiple locations.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Handled after-hours cleaning for professional office spaces, replenishing supplies, servicing bathrooms and resetting spaces.
Morrisons Leamington Spa, Warwickshire , UK
Checkout Operator
08 2014 - 05 2016
Job overview
- Dealt professionally with difficult customers ensuring minimal disruption in store operations.
- Helped train new staff contributing positively towards teamwork and skill development within the team.
- Regularly cleaned work areas, ensuring stores stayed tidy in line with company standards.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Delivered outstanding customer care with proactive sales and listening skills.
- Followed company policies strictly while dealing with age-restricted items sale.
- Managed queue efficiently especially during high-volume shopping times, resulting in reduced waiting time for customers.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies & identified counterfeit notes meticulously.
- Completed opening and closing procedures each day.
- Engaged in pleasant chit chat for friendly and personalised service.
- Helped meet business needs by working extra shifts.
- Worked collaboratively with team members to meet shift targets smoothly.
Education
North Leamington School
09/2007 - 07/2012
University overview
- GCSE's Grades B-C
- BTEC Animal Care Level 2 - Merit
Moreton Morrell College
Animal Management Level 3
09/2012 - 08/2014
University overview
- Level 3 qualification
- Awarded Merit
Skills
- Animal Health Care
- Identifying symptoms of common health issues
- Understanding health concerns specific to species and breed
- Recognising signs of pain or discomfort
- conducting regular health checks and monitoring vital signs
- Collaborating with other professionals for further evaluation
- Animal Husbandry
- Incorporating mental stimulation and enrichment activities
- Providing high-quality care and nutrition
- Maintaining safe and clean enclosures
- Monitoring and responding to animals' behavioural and physical needs
- Canine First Aid and Animal Safety
- CPR
- Wounds
- Identifying signs of poisoning
- Parasites
- Restraining and supervising
- Responding to emergencies
- Handling of Intricate Tasks and Procedures
- Performing precise tasks
- Conducting physical examinations and assessments
- Setting Goals and Objectives
- Developing strategies to achieve targets
- Evaluating and adjusting plans as needed
- Confident Communication
- Clearly conveying information to colleagues and clients
- Multitasking
- Prioritizing and delegation of tasks effeftively
- Attention to Detail
- Noticing subtle changes in animal behaviour and health
- Maintaining accurate records and documentation
- Able to Work on Own Initiative
- Taking responsibility for tasks or projects without supervision
- Identifying areas for improvement and implementing changes
- Creativity
- Finding new ways to engage or enrich animals
- Developing solutions to problems or challenges
- Flexibility/Adaptability
- Adjusting to changing circumstances or priorities
- Being open to new ideas or approaches
- Leadership and Management
- Staff management
- Rota allocation
- Invoices
- Keeping accounts
- Motivating colleagues or team members
- Providing guidance and support
- Time Management
- Managing time effectively
- Computer Skills
- Business promotion and social media
- Generating own business through social media
- Daysmart Pet software
- Microsoft Word
- Digital communicatiln
- Online research
- Professional networking
- Networked with professionals in the animal care sector locally eg dog walkers, vets, doggy day care, groomers, behaviourists, trainers etc
Timeline
Cleaner
Unit Clean
05 2016 - 07 2017
Checkout Operator
Morrisons
08 2014 - 05 2016
North Leamington School
09/2007 - 07/2012
Moreton Morrell College
Animal Management Level 3
09/2012 - 08/2014