Phillipa Greener
Harlow,Essex
Summary
A dedicated professional with expertise in maintaining client relationships and adaptive selling, ensuring customer engagement through responsive listening and effective communication. Demonstrates proficiency in customer relationship management, prioritising time efficiency while fostering kindness and empathy. Committed to leveraging these skills to enhance business growth and client satisfaction.
Confident in assisting customers and driving sales, bringing excellent communication and problem-solving skills to role. Adept at building rapport with clients and providing tailored solutions to meet their needs. Aim to contribute to increased customer satisfaction and sales growth.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work history
Sales advisor
O2 Telefonica
Harlow, Essex
2024.04 - Current
- Suggested suitable products to customers for enhanced shopping experience.
- Assisted in stock taking for accurate inventory management.
- Educated customers on warranties and return policies for transparency.
- Delivered excellent customer service by addressing and resolving queries.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Maintained clean, organised retail environment to enhance shopping experience.
Sales assistant
JD Sports
Harlow, Essex
2023.10 - 2024.04
- Ensured stock replenishment in a timely manner to maintain product availability.
- Utilised excellent communication skills to provide detailed product information.
- Demonstrated products effectively leading to increased sales conversions.
- Assisted customers with product selection for optimal satisfaction.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Funeral administrator
fj pinnock and sons
Harlow, Essex
2022.09 - 2023.07
- Assisted in embalming procedures adhering strictly to health safety regulations preserving dignity of the deceased.
- Scheduled appointments between grieving families and Funeral Director facilitating open communication lines during planning process.
- Handled paperwork associated with death certificates, relieving families of additional stress during difficult times.
- Ensured smooth running of viewings and visitations by maintaining orderliness and decorum at all times.
Education
Diploma of Higher Education - Public services
Harlow College
Harlow Sept 2021 - 2023.06
Skills
- Maintaining client relationships
- Responsive listening
- Adaptive selling
- Customer relationship management
- Customer engagement
- Time efficiency
- Good Communication
- Kindness and empathy
Affiliations
- I am a passionate musician and write songs with my friends. In my spare time I also volunteer for a charity called Harlow rock school.
Timeline
Sales advisor
O2 Telefonica
2024.04 - Current
Sales assistant
JD Sports
2023.10 - 2024.04
Funeral administrator
fj pinnock and sons
2022.09 - 2023.07
Diploma of Higher Education - Public services
Harlow College
Sept 2021 - 2023.06