Phillip Caldwell
Heswall,Merseyside
Summary
Adaptable professional with keen sense of customer service excellence, readily embracing new challenges. Demonstrates strong communication and problem-solving skills. Capable of fostering positive client relationships to drive satisfaction and loyalty.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Customer relations advisor
Teleperformance
Gateshead, Newcastle upon Tyne
2018.08 - 2021.09
- Supported managers with operational tasks and oversight of frontline personnel.
- Managed escalating customer issues to ensure effective resolution.
- Employed probing questions to identify specific client needs.
- Facilitated training for new staff by offering guidance as they transitioned into their roles fully.
- Prioritised tasks efficiently under pressure, delivering on-time results always.
Animal husbandry worker
Varied
Morpeth, Northumberland
2014.05 - Current
- Carried out daily inspections of the farm area, assuring safety from potential hazards for livestock.
- Followed bio-security measures on the farm, preventing disease spread among animals.
- Assisted in the birth of livestock, contributing to herd growth.
- Performed minor veterinary procedures, reducing need for external services.
- Administered medication to sick animals, promoting recovery.
- Administered regular vaccinations, preventing common livestock diseases.
- Kept detailed records, ensuring up-to-date information on each animal's health and productivity.
- Assisted in medical procedures for animal healthcare improvement.
- Handled difficult situations involving aggressive or frightened pets using specialised techniques.
- Conducted educational talks to public visitors for awareness about animal welfare issues.
- Collaborated with veterinary staff during routine check-ups to ensure optimal health of animals.
Education
A-Levels -
Newcastle Sixth Form College
Newcastle upon Tyne 2013.09 - 2014.05
GCSEs -
King Edwards VI School
Morpeth, Northumberland 2009.09 - 2011.05
Skills
- Resilient under pressure
- Knowledge of customer lifecycle
- Personal organisation
- Email correspondence etiquette
- Telephone etiquette
- Contact centre operations
- Complaint handling
References
References available upon request.
Timeline
Customer relations advisor
Teleperformance
2018.08 - 2021.09
Animal husbandry worker
Varied
2014.05 - Current
A-Levels -
Newcastle Sixth Form College
2013.09 - 2014.05
GCSEs -
King Edwards VI School
2009.09 - 2011.05