Summary
Work history
Education
Skills
Hobbies
Timeline
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Omy Kolawole

Summary

Results-oriented professional with exceptional communication and leadership capabilities, proficient in creative problem solving and time management. Maintains technical expertise and composure under pressure, ensuring reliable performance in demanding settings. Committed to delivering high-quality customer service and addressing each inquiry with patience and care.

Work history

Customer Advisor - Operational Contact Centre

Affinity Water
  • Ensured that weekly targets and quotas are met
  • Configured and maintained operating systems, applications, and software
  • Developed and implemented new customer service policies and procedures that improved customer experience
  • Researched and resolved customer billing disputes, resulting in improved customer satisfaction and retention
  • Automated billing processes and created custom reports to improve accuracy and efficiency
  • Developed and implemented strategies to meet individual needs of customers and businesses

Junior Content Creator

ReapSource
  • Produced content for learning and training courses
  • Delivered power-point courses on workplace well-being
  • Presented weekly progress reports during team meetings
  • Assisted with internal production video with clients for Kickstart Programmes
  • Worked to ensure teams operated within neat and attractive sales environments, and assisted in the setup of visual displays

Events support and Customer service coordinator

Brogdale Collections
  • Coordinated event set up by collaborating with vendors and attendees.
  • Managed client communications before, during, and after events to enhance satisfaction of all parties involved.
  • Provided administrative support to ensure smooth operation of office duties related to event planning.
  • Supervised multiple teams to ensure all tasks were completed efficiently
  • Loaded and unloaded supplies and equipment to facilitate seamless event setup.
  • Assisted in setup and breakdown of transportation of goods while ensuring safe storage of all equipment.

Technical Administrator

Motorline
  • Recording new business pipeline data
  • Liaising with product providers to streamline company goals and achieve high results
  • Tracking and concluding new business cases
  • Delivering excellent customer service and resolving customer complaints smoothly
  • Advanced level of individual workflow and task delivery
  • Answering phone calls
  • Worked to ensure positive and hassle-free customer experience
  • Brought forth excellent customer service skills and commitment to customer satisfaction

Customer Sales Assistant

Carphone Warehouse
  • Building relationships with customers ensuring excellent in store experiences
  • Communicating across managers on store performance and submitted daily reports that tend to monitor statistics and trends
  • Industry and marketing research to target new customers and deliver improved and well-informed service to existing customers
  • Meeting sales targets and supporting team members to achieve goals

Education

GCSEs - Maths and English

The Archbishop's School
Canterbury

BTEC - Information Technology, Media and Photography

The Canterbury Academy
Canterbury

Skills

  • Resilient under pressure
  • Communication Skills
  • Creative Problem Solving
  • Leadership Skills
  • Effective Time Management
  • Technical proficiency
  • Patience under pressure

Hobbies

Videography, Fishing, Football, Kickboxing

Timeline

Customer Advisor - Operational Contact Centre

Affinity Water

Junior Content Creator

ReapSource

Events support and Customer service coordinator

Brogdale Collections

Technical Administrator

Motorline

Customer Sales Assistant

Carphone Warehouse

GCSEs - Maths and English

The Archbishop's School

BTEC - Information Technology, Media and Photography

The Canterbury Academy

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Omy Kolawole