Peter Morgan
Wallasey,Wirral
Summary
Dynamic professional with a strong focus on client satisfaction and effective communication. Demonstrates exceptional skills in verbal articulation, email administration, and problem-solving, ensuring seamless order processing and time management. Adept at handling pressure and leading teams with empathy and resilience, aiming to leverage these competencies in a challenging environment.
Overview
4
4
years of professional experience
Work history
Customer service representative
Innospec
Ellesmere Port, Cheshire
2024.06 - 2025.09
- Managed customer accounts all over the world
- Covered colleagues accounts
- Worked on 2 ERP systems
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Attended regular meetings with customers and sales managers
- Processed orders in a timely manner
- Participated in team meetings sharing thoughts and opinions
- Liaised with different stages of the supply chain
- Trained new starters, ensuring quick integration into the team
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
Glass collector
Magazine Hotel
Wallasey, Wirral
2021.04 - 2021.08
- Supported team members during high-volume shifts for improved efficiency.
- Maintained cleanliness of bar area by prompt collection and washing of glassware.
- Ensured proper hygiene standards were upheld with thorough cleaning practices.
- Improved atmosphere of establishment with regular upkeep and tidying tasks.
- Contributed positively to team dynamics ensuring a harmonious working environment.
Education
Bachelor of Arts - Business Management and Human Resource
University of Leeds
Leeds 2022.09 -
A-Levels -
St Anselms College
Prenton, WirralSkills
- Effective verbal articulation
- Email administration
- Resilience to stressful situations
- Time-Management prowess
- Pressure handling
- Client-Focused approach
- Order processing capability
- Strong written communication
- Empathy understanding
- Problem-solving
- Team Leadership
Affiliations
- Travelling
- Food and culture
- Watching and playing sports
Accomplishments
Semi professional footballer
Member of Wirral Schoolboys FC
Competed in Athletics events for school and Wirral Athletics Club
References
References available upon request.
Timeline
Customer service representative
Innospec
2024.06 - 2025.09
Bachelor of Arts - Business Management and Human Resource
University of Leeds
2022.09 -
Glass collector
Magazine Hotel
2021.04 - 2021.08
A-Levels -
St Anselms College