Amanda Williams
Cardigan,Ceredigion
Summary
Experienced professional with extensive knowledge of GDPR laws and regulations, adept at IT systems navigation and documentation handling. Demonstrates strong decision-making confidence, tactfulness, and sensitivity awareness in all interactions. Proficient in telephone system expertise, record keeping management, complaint handling, crisis handling, and information security. Skilled in office administration with an excellent telephone manner for both inbound call handling and outbound follow-up calls. Clear communication and assertiveness are key strengths, alongside health and safety compliance and customer service excellence. Committed to cultural awareness and continuous improvement in all professional endeavours.
Support Officer with knack for problem-solving, consistently enhancing team efficiency and client satisfaction. Skilled at managing complex cases, streamlining processes, and improving service delivery. Known for fostering positive relationships and resolving issues swiftly, contributing to cohesive and productive work environment.
Offering strong candidate for this role. Knowledgeable about customer service and administrative tasks with strong communication and organisational skills. Ready to use and develop problem-solving, teamwork, and time management skills in this role.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Waiting list support officer
Hywel Dda Health Board
Carmarthen , Carmarthenshire
02.2021 - Current
- Actively participated in community engagement initiatives fostering good relations between the force and local residents.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Wrote detailed reports, aiding in case documentation.
- Provided customer service to improve overall visitor experience.
- Increased operational efficiency by streamlining administrative processes.
- Collaborated with colleagues for effective teamwork.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Improved team efficiency with regular training sessions.
- Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
- Streamlined communication lines between departments for better workflow management.
- Updated internal databases regularly for accurate record-keeping.
- Managed multiple tasks to meet strict deadlines.
- Escalated critical issues promptly, minimising downtime.
- Ensured secure data handling, following GDPR regulations.
- Checked in visitors and provided appropriate passes and security clearances.
- Photocopied, faxed and filed documentation to maintain customer records.
- Greeted customers and provided helpful, informative advice on business services.
- Drove customer retention, building engaging relationships through every interaction.
- Employed active listening and communication skills to handle escalated and complex calls, achieving 100% positive outcome.
Community care worker
Gofal Cymru
Cardigan , Ceredigion
09.2008 - 03.2021
- Upheld high standards of confidentiality regarding sensitive personal information about clients.
- Improved patient well-being by providing consistent emotional support.
- Administered medication, enhancing health status of patients.
- Monitored patient condition, timely reporting changes to healthcare professionals.
- Supported family members with information on patient care, easing their worries.
- Fostered independence with assistance in personal grooming and hygiene tasks.
- Ensured safety in the home environment for reduced risk of injury.
- Respected cultural beliefs and practices whilst delivering personalised care services.
- Aided mobility-impaired individuals, improving their ease of movement within their homes.
- Liaised with multi-disciplinary teams for coordinated client care plans.
- Maintained cleanliness and orderliness of patient homes for a healthier living environment.
- Assisted with daily living activities to improve quality of life.
- Prepared nutritious meals for improved physical health of clients.
- Documented daily care activities to provide comprehensive patient records.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Provided assistance with personal care and hygiene tasks, maintaining respect and sensitivity throughout.
- Administered oral and topical medication following instructions from medical personnel.
- Offered palliative care to patients with serious and terminal illnesses.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Ran daily errands to fulfil daily needs, including shopping and prescription collection.
- Optimised hydration and nutrition levels by prompting fluid intake and providing meals.
- Trained new hires in safe moving and handling techniques to reduce falls and accidents.
- Drove continuous improvement by regularly evaluating service delivery, consulting with clients to identify future needs.
- Assisted in mobility exercises and routines to improve vitality.
- Collaborated with external support providers to maintain good care continuity.
Receptionist in GP surgery
Meddygfa Emlyn
Newcastle Emlyn, Ceredigion
03.2017 - 02.2021
- Prioritised tasks during peak times ensuring smooth operation.
- Transcribed doctor's notes accurately, aiding in precise record keeping.
- Streamlined patient registration for increased efficiency.
- Organised patient follow-ups, resulting in better health management.
- Processed prescription requests promptly, enhancing customer service experience.
- Facilitated smooth communication between doctors and patients, leading to improved understanding of medical conditions.
- Handled incoming calls, ensuring prompt response to enquiries.
- Assisted in the training of new staff members, contributing to team growth.
- Maintained a clean and organised reception area for better work environment.
- Maintained high standards of privacy whilst handling sensitive information.
- Managed patient records to ensure accuracy and confidentiality.
- Responded calmly and compassionately in emergency situations.
- Welcomed patients with kindness to enhance checking in processes.
- Offered advice on additional services to best meet patient needs.
- Scheduled patient appointments using Emis booking system.
- Managed digital and manual filing systems.
- Completed start and end of day procedures for busy GP practice.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Protected patient rights through continued discretion and confidentiality.
- Communicated results to patients following instructions from medical professionals.
- Organised and assessed urgency of home visit requests.
- Followed-up with patients to remind them of upcoming appointments and promote attendance
- Produced high-volume repeat prescriptions.
- Prepared patient documents for medical appointments.
- Set new appointments, rescheduled appointments, and sent reminders.
- Supported needs of patients from diverse backgrounds and helped each person access medical services.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
Education
A-Levels - Health & Social care
Coleg Ceredigion
Aberystwyth, Ceredigion 02.2008 - 02.2009
Skills
- Knowledge of gdpr laws
- IT systems navigation
- Documentation handling
- Decision-Making confidence
- Tactfulness
- Sensitivity awareness
- Familiarity with gdpr regulations
- Telephone system expertise
- Record keeping management
- Complaint handling
- Crisis handling
- Information security
- Office administration
- Excellent telephone manner
- Outbound follow-up calls
- Clear communication
- Inbound call handling
- Assertiveness
- Health and Safety Compliance
- Customer Service
- Cultural awareness
Affiliations
- Health and fitness (Gym)Healthy eating
Certification
Manual Handling
Administration of medication
Pova
Dementia awareness
Equality and Diversity
Infection prevention & Control
First Aid , Telephone Communications ,De-escalation Training
Languages
English
Upper intermediate
Welsh
Intermediate
Timeline
Waiting list support officer
Hywel Dda Health Board
02.2021 - Current
Receptionist in GP surgery
Meddygfa Emlyn
03.2017 - 02.2021
Community care worker
Gofal Cymru
09.2008 - 03.2021
A-Levels - Health & Social care
Coleg Ceredigion
02.2008 - 02.2009
Similar Profiles
Elena Daniela PaleacuElena Daniela Paleacu
Speciality Doctor Palliative Care at Hywel Dda Health BoardSpeciality Doctor Palliative Care at Hywel Dda Health Board
Rochelle PriceRochelle Price
Health care support worker at Hywel Dda Health BoardHealth care support worker at Hywel Dda Health Board
Callum MarshCallum Marsh
HCA - Older Adult mental health at Hywel Dda Health BoardHCA - Older Adult mental health at Hywel Dda Health Board