Paulina Furlong

Joined LBG in Carlisle Branch in customer-facing role, greeting customers, assisting with general enquiries, and arranging referrals to specialist team for complex needs.

Other duties included working behind the cash counter where I was processing invoices, utility bills, other types of payments, arranging large cash withdrawals and deposits for personal and business clients.

My career progressed further to a Personal Banker job role, where main duties included managing own diary by calling clients and offering them a financial review. Financial needs meetings included discussing opening packaged and non-packaged current accounts for new and existing clients, discussing saving needs, arranging overdrafts, credit cards and home insurance products, arranging referrals to wealth management and further lending and protection needs.

Maintained cashier skills by filling in during lunch breaks and holidays.

Transitioned to Customer Service Advisor role in PhoneBanking during Covid, resolving customer banking enquiries, arranging payments, capturing future savings instructions, recording safe custody arrangements, and referring customers to relevant departments based on emerging needs.

I also dealt with customer complaints and strove to resolve them at first point of touch.

Delivered all duties in line with up-to-date training and adhered to bank policies and procedures.

Duties included allocating future booking in accordance with outlined specifications. Also warmly welcoming guests, informing them of the hotel facilities, providing them with full information regarding accommodation and fulfilling other hospitality needs such as discussing meal plans, dietary needs.

Administrative duties included creating customer records, invoices, expenses allocations to third parties, settling outstanding bills upon checkout process. Other duties included taking and making calls, communicating messages with other departments , taking restaurant generated daily revenue and completing daily revenue reconciliations.

preparing banking paying in slips and counting up cash for daily banking.

Took meal orders, delivered them to customers promptly, checked for feedback, and fulfilled customer needs to enhance their experience. Maintained ongoing communication with other departments, particularly the kitchen, and provided relevant updates. Shared billing updates with the reception team to ensure accurate guest invoices.

• Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
• Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.