LAWAL SHUKURAT OPEYEMI
Thornaby
Summary
Customer-focused professional with extensive experience in banking, e-commerce, and customer service. Skilled in resolving customer inquiries efficiently, handling complaints with empathy, and ensuring compliance with financial regulations. Currently working as a Customer Service Advisor at First Source for NatWest and the Royal Bank of Scotland, delivering high-quality support. Seeking a role as a Health Care Adviser to leverage my problem-solving skills, attention to detail, and compassionate approach in the healthcare sector.
Overview
7
7
years of professional experience
Work history
Customer Service Advisor
First Source - NatWest Bank & Royal Bank of Scotland
01 2025 - Current
- Provide frontline customer support, handling banking inquiries with professionalism and accuracy
- Assist customers with account management, transactions, and fraud prevention
- Resolve complaints efficiently, ensuring positive customer experiences
- Deliver support via phone, email, and live chat while maintaining high service standards
- Ensure compliance with financial regulations and data protection policies.
Customer Service Representative
Ecobank Nigeria
01.2022 - 01.2023
- Handled customer complaints and inquiries across multiple service channels
- Assisted customers with financial transactions and provided product recommendations
- Improved customer satisfaction by delivering prompt and effective solutions.
Customer Service Representative
Guaranty Trust Bank
01.2018 - 01.2021
- Provided high-quality customer service, resolving account and transaction-related concerns
- Promoted banking products and services, increasing customer adoption rates
- Applied conflict management techniques to address customer concerns professionally.
Education
BSc - Hospitality and Tourism Management
Federal University of Agriculture
OND - Hospitality Management
Yaba College of Technology
Skills
- Effective Communication & Active Listening
- Problem-Solving & Conflict Resolution
- Customer Relationship Management
- Healthcare & Financial Service Knowledge
- Time Management & Multitasking
- Confidentiality & Data Protection
- Empathy & Professionalism
- Computer Literacy & CRM Software
Timeline
Customer Service Representative
Ecobank Nigeria
01.2022 - 01.2023
Customer Service Representative
Guaranty Trust Bank
01.2018 - 01.2021
Customer Service Advisor
First Source - NatWest Bank & Royal Bank of Scotland
01 2025 - Current
BSc - Hospitality and Tourism Management
Federal University of Agriculture
OND - Hospitality Management
Yaba College of Technology