Caitlin Langshaw
Middlesbrough,North yorkshire
Summary
Motivated individual with diverse experience in customer-facing roles. Demonstrates strong interpersonal skills and a commitment to delivering outstanding service. Eager to leverage adaptable problem-solving abilities to enhance customer experiences and support team objectives.
Overview
1
1
Language
8
8
years of professional experience
Work History
Customer Service Advisor
First Source Solutions
Middlesbrough, Teeside
11.2022 - 07.2023
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Supported customers with online banking to enhance their experience.
- Facilitated efficient processing of bank transfers for customers, ensuring timely transactions.
- Facilitated customer requests for card and check orders.
- Performed card and transaction cancellations upon customer request.
- Handled customer concerns and escalated major issues to supervisor.
- Identified issues, analysed information, and delivered effective solutions to enhance customer satisfaction.
- Collaborated with team members to achieve target results.
- Met schedule using excellent planning and coordination skills.
- Managed operations and customer service across three different bank branches.
Private Hire Taxi Driver
Royal cars
Middlesbrough, Teeside
12.2021 - 04.2022
- Provided safe and timely transportation for passengers to various destinations across the city.
- Safely transported passengers to desired destinations, adhering strictly to road safety regulations.
- Maintained a high level of professionalism and courtesy, enhancing passenger satisfaction.
- Provided a calm and comfortable environment for passengers, contributing to a pleasant journey experience.
- Assisted passengers with loading and unloading luggage, ensuring careful handling of belongings.
- Managed financial transactions with passengers, including fare collection and providing change.
- Upheld strict confidentiality regarding passenger details and travel itineraries.
- Implemented COVID-19 safety measures, including regular sanitisation of the vehicle, to protect passengers.
- Adapted quickly to changing road conditions and diversions to maintain schedules.
- Conducted regular vehicle maintenance checks, keeping the taxi in excellent condition for safe travel.
- Kept detailed records of journeys, expenses, and maintenance, supporting effective business management.
- Reported any vehicle issues or damages to management promptly for immediate resolution.
pick packer
Morrisons
Middlesbrough, Teeside
07.2021 - 12.2021
- Exceeded targets by quickly and accurately preparing orders.
- Accurately picked customer orders from store floor; maintaining high accuracy levels to minimise errors.
- Packed and labelled products securely for dispatch, adhering to strict packaging guidelines and standards.
- Weighed and labelled completed orders accurately for correct shipping.
- Utilised hand-held scanners to accurately locate items, enhancing speed of picking process.
- Monitored product quality consistently, promptly reporting issues to supervisor.
- Adhered to health and safety protocols, minimising risk of accidents in warehouse.
Deli Assistant
Morrisons
Ripon, North yorkshire
08.2018 - 09.2019
- Delivered exceptional customer service, effectively resolving complaints and promptly answering queries to enhance customer satisfaction.
- Prepared a variety of deli items, including sandwiches and salads, adhering to hygiene standards.
- Operated slicing equipment safely, ensuring precise cuts of meats and cheeses as per customer requests.
- Assisted team operations by preparing food items and efficiently stocking counters to ensure smooth service. Opened the counters early mornings by stocking everything on the deli counter and hot food counter by cooking chicken and preparing food to go out in the deli.
- Maintained cleanliness of the deli area, including counters and equipment, following health regulations.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Wrapped and packaged prepared food for customer takeaways.
- Created visually appealing deli displays, attracting customers and driving sales of specialty items.
- Stored stock and checked temperatures to promote food safety.
- Operated kitchen appliances safely and responsibly to reduce risk.
- Swept mopped and wiped all surface areas using appropriate cleaning solutions to comply with quality and cleanliness standards.
- Had to assist other staff in other departments on checkouts when they needed assistance.
Retail Cashier
Morrisons
Ripon, North yorkshire
09.2015 - 09.2016
- Processed cash transactions accurately, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, and card to complete transactions.
- Calculated and provided accurate change to customers after transactions.
- Managed queue efficiently, reducing customer wait times and enhancing shopping experience.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Delivered exceptional customer service, fostering a positive shopping environment.
- Assisted customers with product location and provided detailed information on store promotions.
- Maintained clean, tidy and organised checkout areas.
- Safeguarded customer items with wrapping by wrapping and bagging items.
- Upheld high standards of hygiene and cleanliness at work stations, promoting a healthy shopping environment.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Minimised fraudulent transactions by assessing notes when processing payments.
Education
GCSEs - English, Maths and Art
Craven college
Ripon01-2016
NVQ Level 2 - horse care
Askham bryran
York01-2015
Skills
- Customer Service
- Outstanding customer service
- Customer engagement
- Online banking assistance
- Order processing
- Cash handling
- Record keeping
- Time management
- Team collaboration
- Problem solving
- Active listening
- Calmness under pressure
- Conflict resolution
- Professional communication
- Telephone skills
- Adaptive team player
- Empathy understanding
- Problem-solving
Languages
English
First Language
Timeline
Customer Service Advisor
First Source Solutions
11.2022 - 07.2023
Private Hire Taxi Driver
Royal cars
12.2021 - 04.2022
pick packer
Morrisons
07.2021 - 12.2021
Deli Assistant
Morrisons
08.2018 - 09.2019
Retail Cashier
Morrisons
09.2015 - 09.2016
GCSEs - English, Maths and Art
Craven college
NVQ Level 2 - horse care
Askham bryran