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Associate Principal Engineer

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Dedicated Careline team member with 16 years of SGN customer service experience.
Working in the Careline team since September 2022.
Interpersonal skills aid in positive professional relationships for recurring business and guarantee customer satisfaction
A passion for helping vulnerable customers and always looking to help directly or through our partners, always putting customers at the heart of every situation.

Accomplished Customer Service Advisor with extensive experience in delivering outstanding customer service and resolving complex issues efficiently. Demonstrates exceptional communication skills, problem-solving abilities, and a strong customer service orientation. Proven track record in complaint handling, data protection compliance, and team collaboration across various roles at Capita Customer Management, BT, XPO Logistics, and S&D Recruitment. Adept at managing customer interactions through multiple channels including phone, email, and live chat while maintaining high levels of satisfaction. Career goal: to leverage expertise in customer care to enhance organisational reputation and drive customer loyalty.

Versatile customer service professional looking to take on increasing responsibility, i thrive in a fast paced environment and remain calm in challenging situations. I have worked for the same company since 2001 acquiring excellent customer service skills. I have trained in many different departments of the bank including general banking queries, assisting customers with there internet banking, setting up payments, resolving complaints at first point of contact, i have also been a lending manager within the bank .I have excellent communication skills both verbally and written. i work as part of a team. I have been nominated on many occasions for my excellent NPS scores. I can adapt to new roles and training. i have used different systems over the years when TSB migrated to a new banking system. I have excellent computer skills and show excellent attention to detail. i attend meeting on a daily basis using teams. I am looking for new challenges and new roles. Accomplished Customer Service Representative of [Number] years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Successful Customer service Advisor with 16 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents in drumming up new business. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Paul Havery-Wake

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Advanced Customer Advisor

Team Leader

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Foundation Degree in Arts - Bachelor Of Arts Social Science

Associate Diploma Small Business Management

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Advanced Customer Advisor

Team Leader

Foundation Degree in Arts - Bachelor Of Arts Social Science

Associate Diploma Small Business Management

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