Caroline Duffin

• Managed complex customer issues to a successful resolution.
• Built rapport with clients through empathetic handling of concerns.
• Logged customer complaints accurately, and expedited corrective actions effectively.
• Guided customers through the troubleshooting process with patience and clarity.
• Expressed care, patience, and empathy when handling customer interactions for a personalized experience.
• Recorded and processed customer data accurately.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Established positive relationships with clients by going the extra mile to build rapport.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Strengthened client relationships with clear communication and problem-solving skills.
• Handled a high volume of calls daily for faster issue resolution.
• Offered recommendations to customers based on specific situations, priorities, and obstacles.
• Offered detailed advice on product and service benefits.
• Registered and updated accurate customer information on the database.
• Recorded customer communications to maintain proper documentation.
• Identify vulnerable customers and referral to partners to get customer support where needed
• Always put the customer first and make sure they are safe and warm
• Identify areas we can improve and support customers
• Training with Scope,
• Training with Fire & Rescue,
• Training with Kidney Care, Scottish Water,
• Training with Age UK
• Training with Universal Gas
• Worked within the Careline team since September 2022

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• Maintained cleanliness in bakery by regularly sweeping and mopping floors.
• Assisted with bread production for increasing product availability.
• Ensured customer satisfaction by promptly serving freshly baked goods.
• Packaged baked items efficiently to expedite sales process.
• Decorated cakes for enhancing visual appeal.

• Managed audit processes for assured transparency and accuracy in reports.
• Produced timely financial reports with strict adherence to deadlines.
• Conducted risk assessments,