Elaine Paxton

Versatile customer service professional looking to take on increasing responsibility, i thrive in a fast paced environment and remain calm in challenging situations. I have worked for the same company since 2001 acquiring excellent customer service skills. I have trained in many different departments of the bank including general banking queries, assisting customers with there internet banking, setting up payments, resolving complaints at first point of contact, i have also been a lending manager within the bank .I have excellent communication skills both verbally and written. i work as part of a team. I have been nominated on many occasions for my excellent NPS scores. I can adapt to new roles and training. i have used different systems over the years when TSB migrated to a new banking system. I have excellent computer skills and show excellent attention to detail. i attend meeting on a daily basis using teams. I am looking for new challenges and new roles. Accomplished Customer Service Representative of [Number] years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.