Tahne Fernandes

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• Improved customer satisfaction by promptly addressing queries and efficiently handling complaints. Built rapport with customers and provided live chat support.
• Strengthened client relationships through clear communication and effective problem-solving skills, resulting in multiple positive customer reviews.
• Managed complex customer issues and successfully resolved them.
• Handled a high volume of calls daily, ensuring quicker issue resolution.
• Tracked orders and processed refunds for both new and existing customers.
• Managed email communication, KPI monitoring, quality assurance, and refund processing.
• Answered 50+ telephone calls daily with professionalism.
• Organized and performed follow-up callbacks.
• Tracked customer inquiries and prepared the necessary forms to complete transactions, contributing to performance improvement.
• Consistently made over 5 sales per day.

• Managed library resources for optimal utilization.
• Catalogued new books in the system to facilitate easy access.
• Ensured a clean and quiet environment, enhancing user experience.
• Answered queries from users efficiently, providing useful information.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Arranged campaigns and programmed for children, encouraging wider reading and literacy.
• Collaborated with school and community groups to promote library programs and services.
• Educated customers about available library and community services.
• Liaised with librarians to improve library services regularly.