Patrycja Namiak
London,London
Summary
I am a dedicated professional with experience providing high-level administrative support. With strong organizational skills, excellent communication abilities, and proficiency in managing multiple tasks efficiently.
Overview
7
7
years of professional experience
Work history
Head receptionist
Eight Members Club LTD
London
2022.04 - 2023.08
- Assisted with set up of ID card and access permissions following site security practices.
- Managed complaints with 100% customer satisfaction through effective management of customer resolution process.
- Supported front desk operations in handling calls daily, addressing customer enquiries, questions and complaints.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Acted as first point of contact for wide range of personnel.
Hostess
Eight Members Club LTD
London
2022.04 - 2023.08
- Greeting guests as they arrive at the restaurant and providing a warm welcome.
- Managing reservations, both over the phone and in person, and ensuring accurte seating arrangements.
- Escorting guests to their tables and providing menus.
- Observing and managing table turnover to ensure efficient service.
- Ensuring compliance with restaurant policies and procedures, including health and safety regulations.
Personal assistant
Hary Porter Trade LTD
Dartford, Kent
2021.09 - 2022.04
- Documented data and stored important records on database.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Purchased office supplies to maintain consistent inventory.
Assistant to the Construction Site Manager
PUB "Nett-Bud"
Wejherowo
2021.05 - 2021.09
- Completed assigned work within deadlines and to company standards.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Strategically deployed construction staff to maximise productivity.
- Organised site's workload and resources to optimise output and productivity.
Personal assistant to the CEO
PROFES sp. z o.o.
Kwidzyn
2020.04 - 2021.04
- Prepared meeting rooms and event spaces to achieve successful client engagements.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
Trainer and Manager on Duty
Pret a Manger
London
2018.10 - 2020.10
- Assigned training exercises and skill assessments to newly hired employees.
- Placing orders, checking inventory, delegating tasks to colleagues, direct sales and customer service, conducting interviews and trial days.
Office assistant
Timpson LTD
London
2016.10 - 2018.01
- Proficient in handling incoming and outgoing phone calls, adept at organizing and maintaining office documentation, experienced in efficiently managing the reception and dispatch of orders.
Education
A-Levels -
Liceum Ogólnokształcące nr II im. S. Wyspiańskiego
Kwidzyn. Poland F. Nowowiejski State Music School
Kwidzyn, PolandSkills
- Hospitality service expertise
- Meeting coordination
- VIP guest experience
- Strategic scheduling
- Logistical planning
- Inbox management
- Personal administration
- Diary management
- Administrative support
- Consultative selling
- Excellent timekeeping
Timeline
Head receptionist
Eight Members Club LTD
2022.04 - 2023.08
Hostess
Eight Members Club LTD
2022.04 - 2023.08
Personal assistant
Hary Porter Trade LTD
2021.09 - 2022.04
Assistant to the Construction Site Manager
PUB "Nett-Bud"
2021.05 - 2021.09
Personal assistant to the CEO
PROFES sp. z o.o.
2020.04 - 2021.04
Trainer and Manager on Duty
Pret a Manger
2018.10 - 2020.10
Office assistant
Timpson LTD
2016.10 - 2018.01
A-Levels -
Liceum Ogólnokształcące nr II im. S. Wyspiańskiego
F. Nowowiejski State Music School