Fabiona Kola
London,London
Summary
A highly motivated and professional individual with a friendly and approachable manner, able to build strong relationships with colleagues and customers alike. Bilingual, with the ability to communicate effectively with a diverse range of people. Experienced in multitasking and prioritising workloads efficiently, particularly within fast paced and high pressure environments. Demonstrates strong organisational skills, attention to detail, and the ability to remain calm and focused under pressure. A proactive and driven team player with a strong work ethic, committed to delivering high standards and continuously improving performance. Adaptable and quick to learn, with excellent communication skills and a positive, can do attitude.
Overview
5
5
years of professional experience
Work history
Head receptionist
Hutong restaurant
, City of London
2025.05 - Current
- Provided exceptional customer service by promptly addressing guests' needs and requests.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Maintained a clean entrance area, creating an inviting atmosphere.
- Escorted guests to their tables, providing menu information when needed.
- Worked in high-pressure situations whilst maintaining composure and professionalism.
- Assisted in setting up and clearing tables for improved dining experience.
- Handled customer queries and complaints.
- Organised waiting lists during peak hours to manage crowd effectively.
- Took telephone bookings accurately, reducing chances of double booking or errors.
- Checked coats and other personal belongings as per guest's request whilst ensuring their safekeeping.
- Used sevenrooms and open table to check and book guests in.
- Replied to reviews to ensure we are on track
Receptionist
Aqua Shard
, City of London
2024.09 - 2024.09
- Ensured guest satisfaction by providing excellent customer service.
- Worked closely with the management team, contributing to business improvements.
- Trained new employees to ensure consistent quality of service.
- Created a welcoming environment with friendly interactions and prompt service.
- Collaborated with bar staff for efficient drink orders and delivery.
- Developed strong relationships with regular customers, encouraging repeat visits.
- Greeted and directed visitors, creating positive and welcoming first impression.
- Provided guests with menus and recommended specials.
- Boosted first impression for customers by maintaining clean and orderly front-of-house area.
- Coordinated reservations and seating arrangements for optimal customer flow.
Cocktail server
Aqua Shard
, London
2023.06 - 2024.08
- Maintained clean work environment with regular tidying up of serving area.
- Presented an approachable demeanor whilst dealing with queries or complaints from customers.
- Promoted new cocktails for increased sales.
- Offered suggestions based on guests' preferences creating a personalised drink ordering experience.
- Handled food and beverage orders for efficient delivery to tables.
- Adapted quickly in high-pressure situations, ensuring seamless service during peak hours.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Memorised complete menu and offered guests knowledgeable suggestions.
Waitress/ receptionist
Clos Maggiore
London, Covent Garden
2023.01 - 2023.06
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Handled incoming telephone calls, taking accurate messages.
- Offered outstanding hospitality throughout visits.
- welcomed guest and took them to their allocated tables.
Head Waitress
Crazy pizza
London, Knightsbridge
2022.08 - 2022.12
- Checked on guests to assess satisfaction with each food course and beverage.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Delivered exceptional service by providing timely and friendly service to every customer.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Calculated charges, issued bills and collected payments.
- Answered questions about menu selections and made recommendations when requested.
Marketing Assistant
Barge East/ Skuna Boat
London, hackney
2022.03 - 2022.08
- Managing social media pages by posting updates and creating content.
- Communicating with clients, customers and external agencies.
- Submitting ideas for marketing programmes designed to enhance and grow the company’s brand.
- Designed and oversaw marketing events for advertising, promotion and reputation development.
- Wrote professional business correspondence, set up spreadsheets and created presentations.
- Created customer awareness of goods, services and special promotions with creative advertising strategies.
- Created content to support key events and product launches.
passenger assistant
sam's car
London
2021.09 - 2022.06
- Support and engage with passengers.
- Assist passengers when embarking and disembarking the vehicle.
- Communicate with passengers and clients in a patient
- Conducted safety checks on all passengers before commencing driving.
- Managed behavioural needs of children with ASD.
- Provided caring, calm and friendly service to all passengers with varying needs.
- Assisted passengers with limited mobility embark and disembark from vehicles.
- Operated wheelchair lift and securely anchored passengers ensuring safety and comfort.
- Performed morning and afternoon school runs for students with varying mental health issues.
Education
Bachelor of Arts - Design Marketing
Kingston University
Kingston-upon-ThamesLevel 3 Media
City and Islington College
London, ENGSkills
- Motivating employees
- Multitasking ability
- Open and clear communicator
- Friendly customer service
- Greeting customers
- Good Attendance
- Bookkeeping basics
- Bilingual
- Flexible
- Hospitality standards knowledge
- Friendly approachability
Education
other,other
Timeline
Head receptionist
Hutong restaurant
2025.05 - Current
Receptionist
Aqua Shard
2024.09 - 2024.09
Cocktail server
Aqua Shard
2023.06 - 2024.08
Waitress/ receptionist
Clos Maggiore
2023.01 - 2023.06
Head Waitress
Crazy pizza
2022.08 - 2022.12
Marketing Assistant
Barge East/ Skuna Boat
2022.03 - 2022.08
passenger assistant
sam's car
2021.09 - 2022.06
Level 3 Media
City and Islington College
Bachelor of Arts - Design Marketing
Kingston University