Summary
Overview
Work History
Education
Skills
Name & contact
Timeline
Generic

Carrie Brook

Redruth

Summary

Compassionate and reliable team member with impressive work ethic. Committed to improving health and wellbeing by facilitating exceptional levels of care over the phone and in person. Proactive and friendly communicator with superb rapport-building skills. Hardworking and strong organizational skills eager to secure a forever job with a friendly team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
5
5
years of post-secondary education

Work History

Head Receptionist

Cornwall Animal Hospital
06.2022 - Current
  • Collaborated with staff members to ensure seamless communication and coordination among departments.
  • Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
  • Coordinated team meetings and events, securing necessary resources, including conference rooms and catering services.
  • Served as the primary point of contact for clients, providing exceptional service while addressing inquiries and resolving issues.
  • Ensured accurate record-keeping by diligently updating client information within the database system.
  • Facilitated timely invoice processing by accurately entering data into financial software programs.
  • Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
  • Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
  • Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
  • Handled sensitive client information with discretion to maintain confidentiality at all times while adhering to privacy regulations.
  • Increased efficiency of administrative tasks by implementing an effective filing system and document organization process.
  • Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance and supply by monitoring inventory levels and submitting orders to avoid shortages or delays in the work place.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected cash and card payments, processed transactions and updated relevant records.
  • Cash up at the end of the day,I also dealt with the banking.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Personal Carer

William Brook
02.2016 - 04.2022
  • Managed medication and appointments.
  • Promoted service user independence by providing comprehensive mobility assistance.
  • Maintained clean and orderly environment by performing domestic duties including.
  • Laundered and repaired client clothing and linen.
  • Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
  • Operated hoists to move clients in and out of bed.
  • Paid bills and collected pensions with thorough record-keeping.
  • Improved eating and drinking habits, preparing nutrient-rich scheduled meals daily.
  • Delivered toileting support for client with mobility issues.
  • Completed shopping whilst responsibly managing budget.

Hospitality Hostess

The inn for all seasons
08.2014 - 02.2016
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Greeted customers, presented menus and shared information about available special items.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Totaled bills for customers and accepted payment via cheque, currency and card payments.

Clerical Administrator

PPC (Provident personal credit)
01.2006 - 08.2014
  • Photocopied and printed presentations and reports for meetings.
  • Arranged supplies, documents and spaces for meetings.
  • Prioritized incoming communications to filter out basic requests and minimise disruptions.
  • Drafted documents and reports for management review.
  • Sourced and ordered office supplies within allocated budget.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Screened incoming phone calls and relayed detailed messages.
  • Maintained accurate records by regularly reviewing and updating client files and databases.
  • Managed documents within company databases, keeping accurate records of critical information.
  • Organised, sorted and verified input data against original documents.
  • Sent completed entries to Data Managers for evaluation and final approval.

Assistant Manager

Hollies Hotel
12.2003 - 12.2006
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Trained staff on best practices to achieve optimal productivity.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Monitored health and safety measures for guaranteed compliance.
  • Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.

Packing Team Leader

SSL (Seaton and scholl ltd)
03.1999 - 11.2003
  • Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
  • Maintained employee safety through observation of surroundings when moving cargo.
  • Scanned cargo to keep track of freight movements.
  • Followed safety standards for carrying, moving and storing freight.
  • Followed safety guidelines when operating in hazardous environments.
  • Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.

Waiting Staff Member

Rose Cottage
02.1998 - 02.1999
  • Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
  • Cleared, set and restocked tables for quick table turnaround.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Education

GCSEs - Maths,English,Science

Redruth School
Redruth, CON
09.1991 - 07.1996

Skills

Interactive communication skills

Supply management

Document management

Client relations

Scheduling appointments

Multi-line phone operation

Document scanning and digitization

Administrative support

Scheduling coordination

Strong organization

Dependability

Teamwork and collaboration

Reception management

Interactive communication skills

Name & contact

Timeline

Head Receptionist

Cornwall Animal Hospital
06.2022 - Current

Personal Carer

William Brook
02.2016 - 04.2022

Hospitality Hostess

The inn for all seasons
08.2014 - 02.2016

Clerical Administrator

PPC (Provident personal credit)
01.2006 - 08.2014

Assistant Manager

Hollies Hotel
12.2003 - 12.2006

Packing Team Leader

SSL (Seaton and scholl ltd)
03.1999 - 11.2003

Waiting Staff Member

Rose Cottage
02.1998 - 02.1999

GCSEs - Maths,English,Science

Redruth School
09.1991 - 07.1996

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