Caterpay
Michael Hull
Head Receptionist & Concierge
Fareham
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Head Receptionist
Royal Swan, Ashley Manor
Shedfield
11.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Handled customer complaints to satisfy and retain guests.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Passenger Service Assistant
848 Cars
Ingatestone
09.2022 - 04.2024
- Responded to transportation questions and requests for information from children and parents.
- Assisted students with safe and orderly boarding and exiting of vehicle.
- Provided customers with information on routes, timetables or concourses.
- Built and strengthened student, teacher and family relationships.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Provided boarding assistance to elderly, sick or injured people.
Luxury Sales Associate
Rococo Chocolates
London
09.2018 - 12.2018
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Achieved or exceeded company-defined sales quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
Front of House Employee
Benjamin Franklin House
Fareham
09.2014 - 07.2016
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
- Registered guest information on database to maintain accuracy and tracking information.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Science - Anthropology
University of East London
London 09.2013 - 07.2018
Skills
Office streamlining
Reporting capabilities
Brand success
Vendor interaction
Guest experiences
Guest services
Hospitality service expertise
Housekeeping
Cash Handling
Interpersonal communications
Document retrieval
Confidential information management
Visitor access management
Professional demeanor
Staff Management
Teambuilding
Cultural Awareness
Active Listening
Accomplishments
- Handled cash and credit cards for payment, resulting in zero errors over the course of 4 months.
- Assisted with creating innovative engagement proposals that were memorable to couples and loved ones.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
Excel
Certification
WHS - Slips, trips & falls Training - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield
Timeline
Concierge fundamentals Training - 2024
11-2024
WHS - Slips, trips & falls Training - 2023
12-2023
Head Receptionist
Royal Swan, Ashley Manor
11.2023 - Current
Passenger Service Assistant
848 Cars
09.2022 - 04.2024
Luxury Sales Associate
Rococo Chocolates
09.2018 - 12.2018
Front of House Employee
Benjamin Franklin House
09.2014 - 07.2016
Bachelor of Science - Anthropology
University of East London
09.2013 - 07.2018