Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Work Availability
Quote
Timeline
SalesAssociate

Michael Hull

Head Receptionist & Concierge
Fareham

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Head Receptionist

Royal Swan, Ashley Manor
Shedfield
11.2023 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Handled customer complaints to satisfy and retain guests.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Passenger Service Assistant

848 Cars
Ingatestone
09.2022 - 04.2024
  • Responded to transportation questions and requests for information from children and parents.
  • Assisted students with safe and orderly boarding and exiting of vehicle.
  • Provided customers with information on routes, timetables or concourses.
  • Built and strengthened student, teacher and family relationships.
  • Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Provided boarding assistance to elderly, sick or injured people.

Luxury Sales Associate

Rococo Chocolates
London
09.2018 - 12.2018
  • Maintained current knowledge of evolving changes in marketplace.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Achieved or exceeded company-defined sales quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Set and achieved company defined sales goals.

Front of House Employee

Benjamin Franklin House
Fareham
09.2014 - 07.2016
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
  • Registered guest information on database to maintain accuracy and tracking information.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Accurately operated cash register to process customer payments.

Education

Bachelor of Science - Anthropology

University of East London
London
09.2013 - 07.2018

Skills

Office streamlining

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Accomplishments

  • Handled cash and credit cards for payment, resulting in zero errors over the course of 4 months.
  • Assisted with creating innovative engagement proposals that were memorable to couples and loved ones.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Software

Caterpay

Excel

Certification

WHS - Slips, trips & falls Training - 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield

Timeline

Concierge fundamentals Training - 2024

11-2024

WHS - Slips, trips & falls Training - 2023

12-2023

Head Receptionist

Royal Swan, Ashley Manor
11.2023 - Current

Passenger Service Assistant

848 Cars
09.2022 - 04.2024

Luxury Sales Associate

Rococo Chocolates
09.2018 - 12.2018

Front of House Employee

Benjamin Franklin House
09.2014 - 07.2016

Bachelor of Science - Anthropology

University of East London
09.2013 - 07.2018

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Michael HullHead Receptionist & Concierge