Lejla Mustafic

• Dedicated and results-driven professional with extensive experience in healthcare management, particularly in nursing , dementia care and residential services.
• Proven ability to foster a positive culture that promotes teamwork and leads to exceptional resident outcomes.
• Achieved an overall 'Outstanding' rating in the recent Care4Quality inspection, underscoring a commitment to exceptional care standards.
• Implemented strategic initiatives resulting in measurable enhancements in KPIs and QPIs, improving resident satisfaction scores .
• Fostered a supportive and inclusive culture within the care home, leading to a increase in staff morale and engagement.
• Led initiatives that significantly improved KPIs and QPIs, including Piloting of the Care Dependency Tool at Weybourne and QCS auditing .
• Implemented staff development programs focused on succession planning, resulting in decreased turnover and increased leadership readiness.
• Led and inspired the team to achieve seven Sparkle awards
• Extensive knowledge around performance management to maintain safe, effective care provisions.
• Maintained safe resident environments with detailed knowledge around statutory and regulatory requirements.
• Specialised in supporting and improving delivery of effective care to service users suffering Nursing ,Mental health and Dementia difficulties.
• Led team of nursing and Senior Care leads staff to adopt company culture and achieve outstanding care.
• Skills in ensuring the Quality of Person Centred Care through delivery of Care Planning and Auditing .
• Collaborated with Local authority Dementia Care home team and delivered successful outcomes resulting in interviews to share outstanding practices within Royal Borough of Greenwich
• Established and maintained strong partnerships with CQC and Direct monitoring , Greenwich Commissioning , Social Services ,GP, Dieticians, OT , DOL'S , KCC.
• Knowledge around D2A ,spot and block beds .
• Recruited, trained and supervised talented staff members through career development paths in to successful deputy managers and senior care leads .
• Significant Experience in Achieving and Maintaining CQC Outstanding Rating of The Home Twice .
• Managing accident/incident reports, Safeguards ,DOLS with attention to detail and high standards
• Analysed key performance indicators and CIP to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
• Worked with providers to define quality metrics and Assess Clinical Outcomes
• Educated and evaluated clinical team , also support staff regarding care quality management regulations and standards of care.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff and in residential setting .

• Conducted audits and risk assessments to achieve regulatory compliance.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Recruited and trained driven, dedicated team members, reducing staff turnover.
• Investigated issues affecting group operations, prepared reports and helped correct problems.

Experience of Deputy /Home Manager Interim for 2 years due to Home Manager turnover .

Privileged to be member of team which achieved Outstanding rating on CQC inspection and retained