Patricia Mallard
Blaydon-on-Tyne,Tyne and Wear
Summary
Experienced and driven professional with comprehensive background with elderly residents in care home settings. Proactive approach, equipped with leadership and problem-solving skills. Demonstrates exceptional communication and team management abilities, ensuring smooth operations and collaborative work environment. Committed to maintaining excellent levels of patient care through kindness and commitment to safe working practices.
Overview
10
10
years of professional experience
4031
4031
years of post-secondary education
Work history
Deputy Manager
Maria Mallaband Care Group
Alderley Edge, Cheshire
09.2021 - 04.2025
- Oversaw the care of residents living with Schizophrenia, MS, Dementia, Parkinson's, as well as those receiving respite and palliative care.
- Led and managed staff throughout the COVID-19 pandemic, including a period of a few months in which I was the only member of the management team.
- Developed and maintained staff rotas, ensuring that all shifts were adequately staffed and supervised.
- Worked with external professional bodies such as CQC, local IPC teams, Local Authority Safeguarding teams and Brokerage teams as and when required.
- Audited the kitchen, resident's care plans, meal time services, dietary requirements, medication, infection prevention and control procedures, as well as conducting weekly home manager's walk-arounds.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment. Worked closely with HR department to conduct thorough and fair investigations of alleged misconduct when required.
- Monitored staff training programmes for consistent performance and compliance.
- Conducted staff supervisions, performance evaluations and appraisals on a regular basis, helping to enhance employee development.
- Facilitated staff and resident/relative meetings, leading to improved collaboration between all parties.
- Implemented person-centred approaches to Dementia care.
- Enforced company policies on a day-to-day basis to help maintain a safe and productive work environment.
- Organised financial (payroll, resident's contracts and billable extras) and operational data to help with yearly budgeting and planning.
- Monitored health and safety measures for guaranteed compliance.
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Covered shifts when required and worked in an on-call capacity on a pro-rata basis.
- Worked with Local Authority DoLs professionals (e.g., through submission of referrals, discussions and reporting outcomes) to ensure residents were kept safe from harm.
- Maintained confidentiality of sensitive information, upholding professional ethics at all times.
Care Practitioner
Maria Mallaband Care Group
Alderley Edge, Cheshire
11.2018 - 09.2021
- Worked alongside the registered nurse on duty to facilitate the smooth running of a shift.
- Administered medication (including insulin injections and peg feeds), cared for wounds, managed falls (recuperation and prevention) in addition to other safeguarding concerns and conducted regular checks on vital signs of patients ensuring early detection of potential issues.
- Effectively liaised with and assisted multidisciplinary teams (including GPs, CPNs, opticians, podiatrists, DOLs teams including best-interest assessors, social workers, physiotherapists, CHC professionals, dieticians, TVNs), co-ordinating seamless patient care provision.
- Improved patient wellbeing through the development and delivery of person-centred care plans.
- Offered psychological support to distressed patients thus reducing anxiety levels significantly.
- Delivered high-quality care to patients, ensuring compliance with health and safety regulations.
- Administered first aid efficiently during emergency situations.
Care Assistant/Senior Care Assistant
Maria Mallaband Care Group
Alderley Edge, Cheshire
01.2015 - 11.2018
- Assisted with all aspects of personal care, promoting hygiene and cleanliness amongst residents whilst retaining comfort and dignity.
- Followed strict dietary plans tailored for each resident's health condition(s) resulting in improved overall health status of residents.
- Documented reports on daily observations, mobility activity (including re-positional changes to maintain pressure care) and eating percentages accurately, helping in keeping track of every resident's progress over time and aiding continued client assessment.
- Provided emotional support to residents and relatives, helping to support and improve their mental wellbeing.
- Responded promptly to and maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Organised and supervised day-to-day running of shifts and resident care.
- Respected the privacy and dignity of each resident during provision of care services.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Assisted residents during meal times, in line with IDDSI levels and following recommendations from the SALT team.
Education
Care Practitioner
Maria Mallaband Care Group
Leeds 03.2018 - 11.2018
NVQ Level 3 - Health & Social Care
Open Study College
11.2016 - 11.2017
NightCAP Programme - Dementia Care
King's College London
London 05.2022 - 11.2022
RQF Level 3 - Emergency First Aid in the Workplace & First Aid at Work
Highfield Qualifications
Doncaster 07.2018 - 08.2018
Level 2 Award - Healthier Food and Special Diets
Chartered Institute of Environmental Health
Stockport 06.2013 - 06.2013
Level 2 Award - Food Safety in Catering
Chartered Institute of Environmental Health
Stockport 07.2012 - 07.2012
GCSEs - Art and Design, Mathematics, English (Full Course) and Science
Pendlebury Centre
StockportFunctional Skills - Level 2 - Mathematics
City & Guilds
StockportSkills
- Leadership skills
- Time and task organisation
- Information security awareness
- Proactive communication
- Adult safeguarding investigations
- General Manager deputising
- Crisis handling
- Mediation and interpersonal skills
Affiliations
- Adventure and travel
- Dog walking and exploring the countryside
- Cooking and baking
References
References available upon request.
Timeline
NightCAP Programme - Dementia Care
King's College London
05.2022 - 11.2022
Deputy Manager
Maria Mallaband Care Group
09.2021 - 04.2025
Care Practitioner
Maria Mallaband Care Group
11.2018 - 09.2021
RQF Level 3 - Emergency First Aid in the Workplace & First Aid at Work
Highfield Qualifications
07.2018 - 08.2018
Care Practitioner
Maria Mallaband Care Group
03.2018 - 11.2018
NVQ Level 3 - Health & Social Care
Open Study College
11.2016 - 11.2017
Care Assistant/Senior Care Assistant
Maria Mallaband Care Group
01.2015 - 11.2018
Level 2 Award - Healthier Food and Special Diets
Chartered Institute of Environmental Health
06.2013 - 06.2013
Level 2 Award - Food Safety in Catering
Chartered Institute of Environmental Health
07.2012 - 07.2012
GCSEs - Art and Design, Mathematics, English (Full Course) and Science
Pendlebury Centre
Functional Skills - Level 2 - Mathematics
City & Guilds
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