Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic
Egle Masionyte

Egle Masionyte

Welwyn,Hertfordshire

Summary

Bubbly, extroverted, and likeable Deputy Manager with a natural ability to bring energy to any team, often described as the "soul of the group." While I thrive in building strong, positive relationships, I also maintain a strict, task-focused mindset when it comes to delivering results. A forward-thinking planner, I always anticipate needs and stay one step ahead. Time management is a cornerstone of my approach, ensuring that projects are completed efficiently and to the highest standard. Passionate about people, I prioritize client well-being, consistently delivering person-centered care while supporting my team through mentoring, training, and proactive leadership.

Overview

13
13
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification

Work history

Deputy manager

Care Your Way
Luton, Hertfordshire
08.2024 - Current
  • Conducted performance evaluations, enhancing individual employee development.
  • Utilised strategic planning to drive business growth.
  • Supervised team members for optimal task completion.
  • Boosted team morale through effective communication and feedback systems.
  • Managed daily operations for smooth running of the office.
  • Enforced company policies for a safe and productive work environment.
  • Facilitated staff meetings, leading to improved collaboration.
  • Contributed innovative ideas during strategy meetings that led to business expansion.
  • Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
  • Streamlined administrative functions to enhance efficiency.
  • Addressed customer complaints promptly, improving customer satisfaction levels.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Coordinated with different departments, ensuring seamless communication flow.

Liaison Care Supervisor

Comfort care Services
London
11.2023 - Current
  • Creating person centred support plans on the system cfit: including risk assessments, initial face to face assessments, oral health assessments, MCA’s, LBH risk of falls prevention assessments.
  • Managing Service Users phone calls to the office are picked up, and any issues resolved promptly.
  • Completing medication audits, ordering medication and recording any changes.
  • Ensuring effective management of the team and resolving any issues promptly.
  • Ensuring that staff adhere to company policies and procedures at all times.
  • Monitoring the effectiveness of the care workers by conducting various spot checks, supervisions and group meetings in accordance to company policies and procedures.
  • Ensuring that staff rotas for the service are updated and available, and when needed ensuring that changes are made.
  • Investigating and resolving any incidents.
  • Ensuring that accurate records are maintained and that there are through hand overs between incoming and outgoing staff.
  • Ensuring that all incidents and accidents are recorded on time and accurately.

Carer

Comfort Care Services
Uxbridge, Greater London
06.2021 - 11.2023
  • Providing support for vulnerable adults with mental health needs, challenging behaviours, learning disabilities and individuals recovering from substance/alcohol misuse and other complex needs.
  • Providing domiciliary care.
  • Maintaining accurate client records, helping to maximise data quality and accuracy.
  • Promoting service users' independence while carrying out sensitive duties, such as showering and dressing.
  • Built strong, trusting relationships with service users by providing continuous support delivering best and possible care.
  • Offering meaningful, individualised support and companionship by nurturing client relationships to maintain positive well-being.
  • Monitoring service users' health, behavioural and physical changes, promptly reporting concerns to supervisor.
  • Carrying out personal care tasks, including meal assistance, toileting and mobility support.
  • Providing clean, hygienic environment for service users by performing routine cleaning and maintenance tasks.
  • Actively listening to service users' complaints and feedback, actioning improvements to continuously elevate quality of care.
  • Supporting nightly routines and helping to reduce disruptions to sleep, delivering person-centred care in line with individual care plans.

Housekeeping Cleaner

self employed
London, London
09.2012 - 06.2021
  • Dealt with customer requests promptly and courteously, attending to additional needs as required.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Demonstrated professional cleaning services, consistently achieving 5-star reviews.
  • Strictly adhered to company health and safety policies.
  • Performed various laundry duties, folding, ironing and pressing to maintain set high standards of cleanliness.
  • Ensured continued resident safety and privacy while performing cleaning duties.
  • Established and maintained positive working relationships with clients by exceeding task expectations.
  • Deep cleaned bathrooms with meticulous attention to detail.
  • Safely used chemical cleaners.
  • Maintained upkeep of residential and common areas through routine dusting, spot cleaning, vacuuming, mopping and waste removal.

Education

GCSEs - English and Math's

HCUC HARROW COLLEGE

NVQ Level 2 - Understanding Behaviour that Challenges

NCFE CACHE
Grimsby, North East Lincolnshire
12.2023 - 06.2024

NVQ Level 2 - Preparing to Work in Adult Social Care

NCFE CACHE
Grimsby, North East Lincolnshire
12.2023 - 06.2024

Level 2 NVQ Diploma in Beauty Therapy and make up - Make up

VTCT

Skills

  • Team management
  • Health and safety compliance
  • Documentation
  • CPR certified
  • Nursing skills
  • Health promotion and maintenance
  • Safeguarding vulnerable adults
  • Medication administration
  • First aid and safety
  • Solution-focused techniques
  • Team building
  • Proactive communication
  • Time and task organisation
  • Leadership excellence
  • Customer relations
  • Staff coaching
  • Staff development
  • Quick decision-making
  • Persuasive negotiation
  • Adult safeguarding investigations
  • Ability to train
  • Team motivation
  • Health and Safety Compliance
  • Customer Service
  • Cultural awareness
  • Leadership skills
  • Team Leadership
  • Conflict Resolution
  • Training and Development
  • Customer relationship building

Additional Information

  • Fluent in English, Russian and Lithuanian languages.
  • Full A, B, E, G, H driving license and more than 22 years of driving experience.
  • Passionate about healthy lifestyle.
  • I am very inquisitive, thorough with everything i do in my life. Trying to be the best version of myself every single day.
  • I am always challenging myself to learn new skills.

Languages

English, Lithuanian, Russian
Native language
English
Fluent
Lithuanian
Native
Russian
Fluent

Affiliations

  • Passionate about travels, books and gardening.

Accomplishments

  • Carer of the month 2022 and 2023.

Certification

  • Moving & Assisting Train the Trainer Certificate 27 September 2024
  • Basic Life Support & Manual Handling
  • CQC level 1 Training- Staff
  • Full driving licence and 23 years of driving experience

Timeline

Deputy manager

Care Your Way
08.2024 - Current

NVQ Level 2 - Understanding Behaviour that Challenges

NCFE CACHE
12.2023 - 06.2024

NVQ Level 2 - Preparing to Work in Adult Social Care

NCFE CACHE
12.2023 - 06.2024

Liaison Care Supervisor

Comfort care Services
11.2023 - Current

Carer

Comfort Care Services
06.2021 - 11.2023

Housekeeping Cleaner

self employed
09.2012 - 06.2021

GCSEs - English and Math's

HCUC HARROW COLLEGE

Level 2 NVQ Diploma in Beauty Therapy and make up - Make up

VTCT

Similar Profiles

Create profile
Egle Masionyte