Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Parnian Razavian

wilmslow,Cheshire

Summary

I am a motivate in Fashion with experience in retail and customer service within the fashion industry. As a Sales Assistant at House of Fraser (Mango), I developed strong communication skills by interacting with customers, helping them find suitable products, and promoting sales. I also gained experience in visual merchandising, organising the shop floor to enhance customer experience and drive sales.

I am a creative and motivated individual with a background in Fashion and Textile from UCEN, combined with hands-on experience in retail and customer service within the fashion industry. I have developed skills in custom design, garment construction, and merchandising, including researching trends, creating sketches, and producing fashion collections from concept to final outcome.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Advisor

Sosandar
Wimslow, Cheshire
11.2022 - 06.2023
  • Handled telephone, email, and written customer queries with professionalism and efficiency.
  • Transformed negative experiences into positive outcomes by negotiating effective solutions with dissatisfied customers.
  • Resolved service issues promptly to enhance customer satisfaction and retention.

Customer Advisor

House of Fraser
Manchester, North West England
07.2019 - 06.2020
  • Addressed customer service enquires quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.
  • Helped customers feel valued and appreciated by going the extra mile to answer questions.

Customer Sales Assistant

Mango
Tehran, Iran
06.2017 - 02.2018
  • Deliver courteous service while offering helpful advice to effectively meet customer needs.
  • Facilitated positive customer interactions by assisting with fashion styles.
    Supported customers in selecting appropriate attire to enhance their shopping experience.
    Encouraged lasting relationships through attentive service and fashion advice.
  • Assisted customers in selecting merchandise.
    Provided support in finding suitable accessories.
    Guided customers through product options.
  • Handled customer enquiries, providing prompt responses to questions about products and services.

Education

Diploma of Higher Education - Fashion and Textile

UCEN
Manchester, MAN
01-2026

NVQ Level 2 - English

Abraham Moss
Manchester
01-2022

Skills

  • Customer service
  • Complaint resolution
  • Visual merchandising
  • Team collaboration
  • Fashion advising
  • Fashion styling

Certification

  • Fashion Stylist UAL certified
  • HNC Fashion and Textile certified
  • HND Fashion and Textile certified

Timeline

Customer Advisor

Sosandar
11.2022 - 06.2023

Customer Advisor

House of Fraser
07.2019 - 06.2020

Customer Sales Assistant

Mango
06.2017 - 02.2018

Diploma of Higher Education - Fashion and Textile

UCEN

NVQ Level 2 - English

Abraham Moss
Parnian Razavian