Pamela Obodo

• Contacted customers about overdue payments by phone, letter and email.
• Assessed customer compliance with repayment schedules through thorough account reviews.
• Negotiated terms and conditions, payment plans and settlements.
• Identified most pressing client debt cases to pursue.
• Minimised risk by proactively advising management of active payment issues.
• Followed up monthly statements with courtesy calls to customers.
• Managed [Number] customer accounts, encouraging early settlement of any outstanding payments..
• Chased clients to procure payments in line with agreed terms and conditions.
• Reconciled complicated accounts provided by accounting team.
• Received debit and credit card payments by phone.
• Developed guidelines and procedures to achieve timely payments from customers.
• Monitored outstanding balances and followed up payments.
• Negotiated payment plans suitable for clients.

• Resolved complex collection cases, liaising with debt collection agencies and local courts to foster positive outcome.
• Worked in call-centre environment handling manual and automatically dialled outbound calls.
• Performed collection of overdue debts, reconciling high-volume account queries.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
• Maintained records on diary notes and debt status codes to support customer account accuracy.

• Contacting clients by telephone, e mail or in person to discuss 'overdue' accounts.
• Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
• Achieved performance goals on consistent basis through strong knowledge of industry best practices.
• Monitored accounts for compliance with established payment plans and flagged those in violation.
• Exceeded collection target goals with assertive communication and negotiation skills.
• Resolved complex collection cases, liaising with debt collection agencies and local courts to foster positive outcome.

· I contacted tenants by telephone, e mail or in person. This involved collecting payments over the phone or negotiating agreements with these tenants to clear their arrears over a period.

• Monitored accounts for compliance with established payment plans and flagged those in violation.
• Leveraged skip tracing and data tracking techniques to locate debtors.
• Exceeded collection target goals with assertive communication and negotiation skills.
• Maintained high volume of calls to meet demands of busy group.