Elizabeth Potter
Worcester,Worcestershire
Summary
High-achieving Credit Controller offering quality-minded and customer-driven approach. Resourceful and skilled professional focused on improving department productivity and streamlining processes for efficiency. Multi-talented Credit Controller persistent and professional in pursuing resolutions with customers. Trustworthy and poised communicator with talent for achieving exceptional results with tough caseloads. Astute credit officer adept at payment collection and processing. Skilled negotiator with pragmatic approach to challenges. Works diligently to research and validate data in support of credit operations. Diligent Credit Controller equipped with superior command of regulatory requirements and credit evaluation techniques. Liaises with cross-functional teams to address credit approvals and denials. Decisive communicator with mastery of reporting tools and documentation.
Overview
52
52
years of professional experience
3
3
years of post-secondary education
Work history
Credit Controller
VolkerLaser Limited
Worcester, Worcestershire
12.2009 - 07.2023
- Identified most pressing client debt cases to pursue. The company client base included National Highways, many local authorities as well as substantial inter-company debt. The size of these debts meant I generally gave them priority although there was no risk of failure to pay. However I was aware that private companies could potentially fall into administration and made sure those debts were chased promptly as well.
- Contacted customers about overdue payments by phone and email. I preferred phone as contact as it was more difficult for the client to ignore requests than those sent by email, but lockdown working meant many offices were no longer manned properly so I had to adjust for this.
- Minimised risk by contacting clients in advance of payment dates to ensure there were no issues with payment.
- The HMRC introduced new rules for the treatment of VAT, specific to construction companies, in March 2021 and I ensured that VAT was charged and collected in line with these rules.
Stock Controller
Spearhead (exact name forgotten)
Ashchurch, Gloucestershire
09.2020 - 02.2021
- Maintained stock records for furniture company supplying low-cost furniture.
- The business had many difficulties and many of us were made redundant in Feb 2021.
- I worked at various agency jobs before accepting a permanent position with Laser Special Projects.
Administrative Assistant
Worcester College of Technology (now HOW College)
Worcester, Worcestershire
09.2005 - 11.2009
- Employed as an agency worker by the college.
- Purchase ledger. Covered for sick employee for several weeks. Registered invoices and obtained authorisation to pay.
- Assistant to the Prince's Trust courses run by the college. Provided necessary documents to course attenders, e.g. travel passes. Edited attenders' CVs for publication.
- Assistant to ESOL teaching staff. Ordered exam papers and recorded results so that City and Guilds could issue appropriate certificates. Administered student queries.
- General office. Collected cash payments from new students and processed registration forms.
- Sales ledger. Chased fee payments from companies.
-
Customer Liaison Officer
Laser Special Projects (now VolkerLaser Limited)
Worcester, Worcestershire
08.2001 - 08.2005
- Credit control function as previously described.
- Assistant to Managing Director/Estimator. Prepared and submitted quotations for construction projects and followed up by telephone.
Purchase Ledger Clerk
CRE Group Ltd
Tewkesbury, Gloucestershire
08.1996 - 08.2000
- Maintained three purchase ledgers for company engaged in environmental work for EU and other major clients.
- Registered all invoices and obtained authorisation to pay.
- Proposed weekly payment runs to be sanctioned by financial director.
- The company ran into cash-flow difficulties and it became impossible to carry out the payment function in line with contract terms.
- The company is no longer trading.
Accounts Assistant
Worcestershire County Council
Worcester, Worcestershire
09.1978 - 05.1995
- Originally employed as an accountancy trainee. However I proved to be a considerably better bookkeeper than potential accountant. Various jobs. Eventually I couldn't be promoted any higher without accountancy qualification.
- Agreed redundancy settlement in 1995 and worked at agency jobs until offered a permanent position with CRE Group Ltd.
Editorial Assistant
Wm Collins (now HarperCollins)
Glasgow, Glasgow
12.1971 - 09.1974
- Employed by Diary & Stationery division to edit copy supplied by clients.
- This was in the days of moveable type! I had to check proofs for setting errors as the copy was set by hand!
- The work was interesting but there was no prospect of promotion.
Education
Bachelor of Business Administration - Business Administration
University of Strathclyde
Glasgow 09.1974 - 07.1977
Skills
- Billing query resolution
- Persistent communication
Languages
English
Native
French
Upper intermediate
Timeline
Stock Controller
Spearhead (exact name forgotten)
09.2020 - 02.2021
Credit Controller
VolkerLaser Limited
12.2009 - 07.2023
Administrative Assistant
Worcester College of Technology (now HOW College)
09.2005 - 11.2009
Customer Liaison Officer
Laser Special Projects (now VolkerLaser Limited)
08.2001 - 08.2005
Purchase Ledger Clerk
CRE Group Ltd
08.1996 - 08.2000
Accounts Assistant
Worcestershire County Council
09.1978 - 05.1995
Bachelor of Business Administration - Business Administration
University of Strathclyde
09.1974 - 07.1977
Editorial Assistant
Wm Collins (now HarperCollins)
12.1971 - 09.1974
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