Paige Young
Gravesend,Kent
Summary
Confident professional with strong communication skills and a positive work ethic. Demonstrates enthusiasm and creativity in all tasks, contributing innovative ideas in both team and independent settings. Highly organized and efficient, with a commitment to reliability and punctuality. Known for approachability and a genuine interest in supporting colleagues and fostering collaboration.
Overview
8
8
years of professional experience
Work History
Neighbourhood Officer
Gravesham Borough Council
01.2026 - Current
- Delivering high-quality tenancy and estate management services across allocated patches
- Managing anti-social behaviour (ASB) cases from initial report through to resolution
- Conducting home visits, tenancy audits, and welfare checks
- Supporting tenants to sustain their tenancies and access appropriate support services
- Handling complex complaints and providing effective customer-focused solutions.
- Working collaboratively with internal teams, local authorities, and external partners.
Housing operations assistant
Gravesham Borough Council
01.2024 - 01.2025
- Raising and planning repair work for pre and post inspection, reactive and emergency repairs.
- Booking appointments and allocating works to the available operatives from start to finish.
- Planning and prioritizing appointments to ensure maximum performance.
- Liaising with managers and operatives.
- Being an agent on the call centre on a daily basis.
- Calling tenants to arrange appointments.
- Answering calls from tenants and dealing with a variety of different people.
- Setting up 25 operatives’ phones and being available to help with any difficulties the operatives may have.
- Daily use of Excel, Word, and Outlook.
- Booking the operatives leave and Out of Hours pay.
- Using a wide range of skills including effective communication, active listening, empathy, problem solving, conflict resolution and patience.
- Being a point of contact for tenants, contractors and internal departments regarding responsive repairs, servicing, compliancy and planned works in both occupied and empty properties.
- Managing diaries and booking work with in-house tradesman and contractors ensuring that’s appointments are booked in the most efficient way considering skills of operatives and locations of work ensuring the allocated priority target is met and that their time is being fully utilised.
- Ensuring that jobs are raised with accurate detailed information of the work required for the tradesman to allocate sufficient materials and time.
- Ensuring that a consistently high service is delivered.
Sainsburys
01.2018 - 01.2024
- Greeted customers and provided personalized assistance
- Answered product related questions and offered knowledgeable recommendations
- Ensured that every customer I interacted with left the store with a positive fulfilled experience
- Arranged product displays and maintained visual merchandising standards
- Ensured the store was clean, organised and welcoming
- Collaborated with team members to meet store goals and maintain a positive environment
- Assisted with inventory management including receiving shipments and conducting stock counts
Education
Level 1 hairdressing, Level 2 hairdressing
North Kent College
01-2020
Mathematics, Science, English Literature, English Language, Textiles
Northfleet School for Girls
01-2018
Skills
- Teamwork
- Ability to work under pressure
- Time management
- Self-motivation
- Independence
- Quick learner
- Recognition of individuals
- Microsoft Office Suite
- Tenancy management
- Appointment scheduling
- Data management
- Problem solving
Timeline
Neighbourhood Officer
Gravesham Borough Council
01.2026 - Current
Housing operations assistant
Gravesham Borough Council
01.2024 - 01.2025
Sainsburys
01.2018 - 01.2024
Level 1 hairdressing, Level 2 hairdressing
North Kent College
Mathematics, Science, English Literature, English Language, Textiles
Northfleet School for Girls