Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lisa Gregory

Wolverhampton,West Midlands

Summary

Diligent experienced professional with expertise in problem solving and effective inbox and diary management. Proven track record in prioritisation and accurate documentation, ensuring confidentiality in all processes. Strong collaboration skills with a focus on fostering diversity and inclusion.

Offering strong background in organisational and communication skills. Knowledgeable about managing schedules, coordinating meetings, and supporting daily operations. Ready to use and develop multitasking, problem-solving, and time management skills in Executive Assistant role.

Overview

39
39
years of professional experience
2
2
years of post-secondary education

Work history

Neighbourhood Officer

Bromford Housing
Telfers, Shropshire
07.2022 - Current
  • Actively participated in community engagement initiatives fostering good relations between customers, stakeholders and agencies
  • Performed thorough investigations into Anti Social Behaviour, breach cases, meeting 85% customer satisfaction. Accurate detailed record-keeping.
  • Worked diligently under pressure whilst preserving high-quality output.
  • Collaborated with colleagues for effective teamwork.
  • Wrote detailed reports, statements, aiding in case documentation such as statements, reports.
  • Conducted monthly estate walkabouts, completing fire safety reports
  • Delivered high-quality customer service, resolved issues swiftly.
  • Handled sensitive information discreetly whilst maintaining confidentiality at all times.
  • Conduct home visits weekly to gather accurate personal information for applicants for housing, adhering too GDPR guidance.
  • Collaborated with police, social services agencies to support vulnerable tenants effectively. Writing reports and attending multi agency meetings.
  • Enforced tenancy rules firmly yet fairly, contributed to respectful living environments.
  • Built strong relationships with residents through multiple open communication channels.
  • Supporting organisation compliance and legal obligations.
  • Maintained accurate records of all property-related transactions, improved transparency.
  • Reviewed and updated housing policies regularly, maintained up-to-date knowledge of regulatory changes.
  • Investigated resident complaints for effective resolution.
  • Liaised with contractors for maintenance work completion within expected timeframes.
  • Monitored excellent performance KPI's, meeting organisation compliance and legal obligations
  • Represented organisation's value and mission statement at external multi agency meetings and other events.
  • Directed administrative activities to maintain robust reporting and document management standards.
  • Promoted ethical work practices to provide person-centred service exceeding regulatory responsibilities.
  • Maintained up-to-date database ensuring easy retrieval of information when required.
  • Managing own diary, colleague and managers diary, attending and arranging meetings and appointments, excellent communication, prioritising conflicting meetings and customer needs.

Neighbourhood Coordinator

Bournville Village Trust
Bournville, Birmingham
01.2023 - 06.2023
  • Temporary role through agency to assist with backlog of customer contacts and block inspections/risk assessments.
  • Understanding and embracing diversity and inclusion within role and when working with customers, colleagues, partners and stakeholder. Positive, fair, honest approach and working inclusively
  • Wrote customer correspondence and tenancy/estate management letters.
  • Dealt with all aspects of tenancy management : successions, assignments, mutual exchanges, management transfers, boundary/garden enquiries, property damage
  • Proactive by arranging visits and joint visits to customers with external agencies to resolve issues.
  • Improved workflow efficiency due to knowledge of housing systems. Trained colleagues on system for more effective use.
  • Collaborative working with external agencies, stakeholders, partners.
  • Liaised and collaborated with other departments to maintain smooth flow of information across organisation.
  • Handled confidential documents securely maintaining privacy and trustworthiness within organisation. Following GDPR guidance.
  • Handled queries, reports of anti social behaviour and dealing with breach case with customers professionally enhancing organisations reputation
  • Provided exceptional customer service, resulting in increased client satisfaction.
  • Maintained up-to-date database ensuring easy retrieval of information when required.
  • Kept files organised and up-to-date for accurate record-keeping purposes.

Housing Officer

Derwent Living
Derby, Derbyshire
10.2004 - 08.2022
  • First 2 years at Derwent - Business Development Assistant, projects officer supporting, head of service and pre and post contract teams in providing seamless back-office support to ensure that projects were delivered on time and to quality.
  • Managing team diaries, arranging meetings and appointments
  • Managing organisation housing nominations, completing assessments suitability of applicants for social housing reducing instances of tenancy failures.
  • Assisted development of neighbourhood initiatives promoting harmony amongst residents.
  • Promoted customer diversity and inclusion, participation in decision-making processes enhancing sense of community.
  • Facilitated resident meetings, leading to better communication and understanding between customers and management.
  • Assisted management, drafted reports on specific policies and procedures in housing which led to significant improvements in housing procedures.
  • Enhanced tenant satisfaction by providing timely and effective resolution of housing issues.
  • Minimised conflict when handling complaints and communications in stressful situations.
  • Kept organised and up-to-date files to document management of customers and properties.
  • Optimised daily operations, making amendments to keep up with changing priorities.
  • Upheld stringent policies, procedures to maintain consistent workplace standards.
  • Represented organisation's value and mission statement at conventions, seminars and other events.
  • Directed administrative activities to maintain robust reporting and document management standards.
  • Promoted ethical work practices to provide person-centred service exceeding regulatory responsibilities.
  • Monitored individual and team performance, implementing targeted support to drive improvement.
  • Improved housing standards with regular property inspections and maintenance coordination.
  • Conducted needs assessments to identify potential improvements in housing provisions.
  • Ensured compliance with health and safety regulations across all properties, contributing safer living environment for tenants.
  • Developed strong partnerships with social services organisations to assist vulnerable tenants effectively.
  • Contributed to policy reviews that resulted in more inclusive criteria for social housing allocation.
  • Delivered training sessions on housing regulations to new staff members ensuring consistent service delivery.
  • Mentoring new colleagues and work placements
  • Drafted reports on housing conditions which led to significant improvements in property maintenance procedures.
  • Extensive regular internal mandatory training including GDPR, Diversity & Inclusion, Discrimination, Safeguarding vulnerable adults and children, performance management, legal training for tenancy enforcement

Various Admin/Personal Assistant Roles

e.g Pearl Assurance, Boxall, Brown & Jones
Derby, Derbyshire
09.1986 - 10.2004
  • Liaised with clients and stakeholders for effective relationship management.
  • Resolved administrative issues promptly, minimised
  • Managed correspondence, reduced response time by ensuring timely replies.
  • Updated organisations databases regularly to maintain accurate records.
  • Maintained confidentiality of documents, ensured secure handling of sensitive information.
  • Prepared reports and presentations for board meetings, streamlined decision-making process.
  • Handled purchasing tasks for office supplies
  • Organised meetings, improved communication within teams.
  • Filed documents systematically which increased ease of access when needed.
  • Assisted in project management, contributed to successful completion of crucial and urgent projects.
  • Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
  • Streamlined administrative processes to improve office efficiency.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Organised and maintained filing system for easy staff access.
  • Received requests for meetings and appointments, updated calendar.
  • Scanned and uploaded documents into digital filing system.
  • Offered continuous assistance with photocopying, scanning and basic clerical support to helping smooth workflow.
  • Completed data entry projects, verified accuracy
  • Maintained updated spreadsheets
  • Operated multi-line phone systems, handling high volume of calls and queries daily.
  • Conformed letters, emails and forms to organisation standards
  • Processed incoming and outgoing parcels and correspondence for colleagues.
  • Created and maintained updated CRM records to track office communications.
  • Input new data and crafted correspondence with strong skills in number pad use and 65 WPM typing.

Education

NVQ Level 4 - Team Leading

ILM
Derby, Derbyshire
06.2020 - 06.2021

NVQ Level 3 - Housing

Certificate of Housing
Derby, Derbyshire
03.2012 - 03.2013

Skills

  • Experienced motivated self starter
  • Inbox and diary management prioritisation expertise
  • Accurate documentation
  • Policy and procedure implementation
  • Excellent influential customer and executive communication
  • High-Level confidentiality
  • Promote diversity and inclusion Challenge discrimination
  • Cross functional collaboration

Timeline

Neighbourhood Coordinator

Bournville Village Trust
01.2023 - 06.2023

Neighbourhood Officer

Bromford Housing
07.2022 - Current

NVQ Level 4 - Team Leading

ILM
06.2020 - 06.2021

NVQ Level 3 - Housing

Certificate of Housing
03.2012 - 03.2013

Housing Officer

Derwent Living
10.2004 - 08.2022

Various Admin/Personal Assistant Roles

e.g Pearl Assurance, Boxall, Brown & Jones
09.1986 - 10.2004

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Lisa Gregory