Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Custom
References
Timeline
Generic

Lorenz Doyley

London

Summary

Dedicated professional with a strong foundation in teamwork, communication, and negotiation skills. Demonstrates exceptional time management and conflict resolution abilities, ensuring punctuality and reliability in all tasks. Known for being hardworking, focused, and trustworthy, with a social yet independent approach to work. Committed to leveraging these skills to contribute effectively in dynamic environments while pursuing opportunities for professional growth.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Estate/Neighbourhood Services Officer

Southern Housing
Croydon
11.2018 - 03.2025
  • In this role I communicate with residents and other stakeholders living/operating within and around properties owned by the organisation.
  • Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques learned through courses i have taken.
  • An important aspect of my role is also carrying out H&S Inspection for large apartment blocks, play areas and multiple occupancy houses owned by the organisation
  • Maintaining relationships and managing services provided by contractors are included in my day to day role.
  • Evaluated operations and performance metrics and reported findings
  • Attended emergency situations at residential properties & sending reports to provide optimal resolutions in line with fire safety regulations.
  • Collaborated with colleagues for effective teamwork. Many tasks often span across multiple departments.

Customer service representative

PSA Finance
London
11.2017 - 10.2018
  • Processed payments promptly and ensuring finance agreements are up to date.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Applied conflict management to stressed and concerned customers.
  • Offered current, accurate advice on optional solutions for concerns regarding finance agreements.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained compliant documentation for reliable company records.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Participated in team meetings sharing best practices for improving service delivery.

Education

Bachelor of Science - Business Management

Kingston University
London
09.2014 - 07.2017

Skills

  • Teamwork
  • Communication
  • Negotiation skills
  • Time management
  • Conflict resolution
  • Punctual
  • Hard working
  • Focused
  • Social
  • Trustworthy
  • Good communicator
  • Independent
  • Reliable

Languages

French
Intermediate

Affiliations

  • Avid reader
  • 5 a side football
  • Travelling
  • Hiking

Accomplishments

  • Part of a tournament winning 5 a side team
  • Received unprompted feedback from multiple colleagues

Certification

  • RPII ROSPA Certificate of Health & Safety play area training
  • LANTRA Tree inspections certificate

Custom

  • Southern Housing, Shakeil Robinson
  • Southern Housing, Derek Sennett

References

References available upon request.

Timeline

Estate/Neighbourhood Services Officer

Southern Housing
11.2018 - 03.2025

Customer service representative

PSA Finance
11.2017 - 10.2018

Bachelor of Science - Business Management

Kingston University
09.2014 - 07.2017

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Lorenz Doyley