Reginald Clemence Fianu
Woking
Summary
Dynamic and results-driven professional with extensive experience at Metropolitan Thames Valley Housing, excelling in property management and tenant relations. Proven ability to enhance service delivery and reduce rent arrears through effective communication and stakeholder engagement. Skilled in budget management and regulatory compliance, ensuring high-quality housing services for diverse communities.
Overview
21
21
years of professional experience
Work History
PFI-Neighbourhood Manager
Metropolitan Thames Valley Housing
Woking
08.2024 - Current
- Company Overview: MTVH is a reputable housing association offering private, social, supported housing, affordable housing sales, leasehold management, and new home development
- MTVH is also a G15 member
- As a Neighborhood Manager, I manage property maintenance and improvement projects, including inspections, day-to-day repairs, disrepair, refurbishments, planned works, lifecycle projects, and voids
- I review and approve quotations from service providers and attend budget meetings to set and review costs
- As the Neighbourhood manager at this PFI development, I manage relationships with Local Authority Partners and external agencies, enhancing MTVH’s reputation and participating in initiatives to improve our customers' lives
- As the budget holder for the Woking PFI development, I vet all expenditures and seek necessary cost-saving measures
- Manage void properties: inspect, identify repairs, coordinate maintenance, allocate/let, and manage mutual exchanges, successions, assignments, and decants
- Collaborate with partners for housing services: prepare for evictions, court hearings, and manage transfers for vulnerable tenants
- Address anti-social issues promptly
- Ensure property compliance with local authority protocols and agreements
- MTVH is a reputable housing association offering private, social, supported housing, affordable housing sales, leasehold management, and new home development
- MTVH is also a G15 member
Local Housing Manager
Metropolitan Thames Valley Housing
12.2021 - 07.2024
- Company Overview: MTVH is a reputable housing association providing a range of homes for private, social, supported housing and sale of affordable housing, Leasehold management, and development of new homes
- MTVH is also a member is G15
- In my role, I managed housing and estate contracts within a specific area
- I represented MTVH to all customers including rented, shared ownership and leasehold
- I coordinated services to meet customer needs and delivered high-quality services within MTVH guidelines
- I also fostered relationships with Local Authority Partners and external agencies, participating in initiatives to improve customer lives
- Routine management of Anti-social issues, taking appropriate actions for timely resolution
- Void management, conducting empty property inspections, identifying repair works, passing on the Maintenance team appropriately remedy or appropriate refurbishment
- Also conduct allocation/letting of void properties, inspect properties for mutual exchanges, successions, assignments, decants
- Apply knowledge of housing related legislation in conducting pre-void inspections, tenancy audits and ensuring compliance to health and safety regulations
- Routine collaboration with relevant partners, in delivering a comprehensive housing service: - experienced at preparing and attending evictions and court injunction hearing and investigating, preparing, and presenting management transfer reports for vulnerable tenants
- Ensuring that all properties are compliant with various protocols and agreements with Local authorities and their agents
- Working and managing Leasehold properties; and setting and collecting annual service charges
- Working with Estate Contractors (managing block cleaning, estate, and grounds maintenance contracts
- Conduct weekly, monthly as well as periodic Non-Technical Fire Safety check (Building safety)
- MTVH is a reputable housing association providing a range of homes for private, social, supported housing and sale of affordable housing, Leasehold management, and development of new homes
- MTVH is also a member is G15
Housing Officer
A2Dominion Housing Group
10.2010 - 11.2021
- Company Overview: A2Dominion Housing Group is a reputable housing association providing a range of homes for private, social, supported housing and sale of affordable housing
- In my capacity, I was responsible for reviewing annual service charges, managing tenant allocations, supervising daily property maintenance, and evaluating various contract types
- Additionally, I improved my stakeholder management skills through regular interactions with tenants and customers
- Routine management of anti-social issues includes taking appropriate actions for timely resolution
- Void management involves conducting inspections of empty properties, identifying repair works, and passing on the maintenance team for necessary refurbishment
- It also includes allocating/letting void properties, advising on mutual exchanges, successions, assignments, and decants
- Knowledge of housing-related legislation is applied in conducting pre-void inspections, tenancy audits, and ensuring compliance with health and safety regulations
- Routine collaboration with relevant partners is important in delivering a comprehensive housing service, such as preparing and attending evictions and court injunction hearings, and investigating, preparing, and presenting management transfer reports for vulnerable tenants
- Ensuring that all properties comply with various protocols and agreements with local authorities and their agents is essential
- Managing leasehold properties involves setting and collecting annual service charges
- Working with estate contractors involves managing block cleaning, estate, and grounds maintenance contracts
- A2Dominion Housing Group is a reputable housing association providing a range of homes for private, social, supported housing and sale of affordable housing
Income Officer
Radian Group
Eastleigh
07.2010 - 10.2010
- In this four (4) month contract role, I managed a portfolio of rent accounts and regularly prepared forecast vs actual finance rent reports
- Achieved quick results and impact by: Balanced tenant welfare with rent recovery to minimize budget impact, reducing litigation needs
- Consulted with departments and external agencies on tenancy issues
- Presented rent arrears cases in HM Courts
Housing Assistant
Bridgewater Housing Association & PATH (Scotland)
05.2007 - 11.2009
- In this role, I managed general and supported needs properties and monitored rent accounts from allocation to routine engagement
- By regularly engaging with tenants, I provided advice on available financial support, resulting in a year-on-year reduction in rent arrears sums
- Improved management of available stock by consistently reviewing and analyzing let/eviction or tenant situations
- Managed five hundred garages, including void inspections, selecting prospective tenants, overseeing allocations, pursuing former arrears, and managing anti-social behavior and related sanctions
- Delivered monthly reports on performance versus KPIs, tenancy movement, and overall monthly score
- Represented and collaborated with resident, tenant, and community groups to enhance service delivery standards
Sales Assistant
Watt Brothers Ltd
Glasgow
10.2006 - 05.2007
IT Software Auditor
Manpower UK (Rank Xerox)
04.2004 - 08.2006
Education
MSc - Quantity Surveying
Kingston University
01.2017
Post Grad. Diploma - Housing Studies
University of Glasgow
Glagow01.2009
Master of Science - International Relations And Development
Aalborg University
Aalborg, Denmark01-2002
Bachelor of Arts - Geography And Resource Development
University of Ghana
Legon, Ghana06-2004
Skills
- Customer Focus
- Effective Communication
- Taking Ownership
- Teamwork
- Problem-Solving
- Understanding Corporate Culture
- Property management
- Budget management
- Regulatory compliance
- Tenant relationship management
- Void property management
- Anti-social behavior resolution
- Housing legislation
- Service contract management
- Stakeholder engagement
- Eviction preparation
- Court representation
- Team collaboration
- Customer service
- Risk assessment
- Performance reporting
- Cloud-based file management
- Affordable Housing Knowledge
- Negotiation
- Staff training
- Complaints investigation
- Administrative supervision
- Strong communication skills
- Inspect buildings
- Multitasking
- Relationship building
- Complex Problem-solving
- Maintenance
- Analytical skills
- Employee motivation and guidance
- Budgeting and financial management
- Client relations
- Effective communication
- Customer relations
- Real estate market awareness
- Interpersonal skills
- Eviction process handling
- Coordinate documents
- Repair planning
- Cost control
- Property inspection
- Multi-family property management
- Continuous improvement
- Fair housing regulations
- Tracking operating expenses
- Operations management
- Event planning
- Staff management
- Project management
- Clear communication
- Tenant relations
- Performance assessment
- Administrative leadership
- New resident intake
- Goal setting
- Staff supervision
- Team building
- Dispute handling
- Budget preparation
Hobbies and Interests
- Advocate of charity activities and a keen volunteer of Lions Club International.
- Enjoy reading, researching into and writing on current and international topics.
- University Alumni, active and lead contributor on social and international matters.
Timeline
PFI-Neighbourhood Manager
Metropolitan Thames Valley Housing
08.2024 - Current
Local Housing Manager
Metropolitan Thames Valley Housing
12.2021 - 07.2024
Housing Officer
A2Dominion Housing Group
10.2010 - 11.2021
Income Officer
Radian Group
07.2010 - 10.2010
Housing Assistant
Bridgewater Housing Association & PATH (Scotland)
05.2007 - 11.2009
Sales Assistant
Watt Brothers Ltd
10.2006 - 05.2007
IT Software Auditor
Manpower UK (Rank Xerox)
04.2004 - 08.2006
MSc - Quantity Surveying
Kingston University
Post Grad. Diploma - Housing Studies
University of Glasgow
Master of Science - International Relations And Development
Aalborg University
Bachelor of Arts - Geography And Resource Development
University of Ghana
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