Paige Reynolds
South Ockendon,Thurrock
Summary
Paige is currently working for Boots as a Customer Advisor; she is looking for a full-time permanent role. Through working as a Customer Advisor she has shown to be a friendly and driven individual with highly developed communication and problem-solving skills. Proficient in providing exceptional customer service and handling inquiries with patience and understanding. Committed to making positive impact in her role.
Overview
7
7
years of professional experience
Work history
Customer advisor
Boots UK
Grays, Thurrock
2023.11 - Current
- Provided exceptional customer service to ensure a positive shopping experience.
- Resolved customer complaints effectively, maintaining customer satisfaction.
- Worked closely with colleagues to resolve customer issues swiftly.
- Presented products effectively, leading to informed customer purchases.
- Ensured smooth store operations by coordinating with the team effectively.
- Handled returns and exchanges swiftly to meet customer expectations.
- Correctly identified client needs, providing personalised guidance to ensure outstanding customer experiences.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Performed cashier duties, including balancing and end-of-day banking.
- Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
Customer advisor
Boots UK
Basildon, Essex
2024.05 - 2026.01
- Carried out transactions at check-out counters for quick checkout process.
- Assisted customers in product selection, resulting in increased sales.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Conducted regular stock checks ensuring product availability for customers at all times.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Tracked and organised orders whilst handling complaints to resolve issues.
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Customer advisor
Boots UK
West Thurrock, Thurrock
2022.11 - 2022.12
- Used in-depth product understanding to answer customer questions knowledgeably.
- Built positive customer experience through friendly, professional communication.
- Upsold new products and accessories to customers, to increase sales.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
Work Experience
Boots the Chemist
South Ockendon, Thurrock
2019.07 - 2019.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCSEs -
The Coopers Company and Coborn School
London 09/2015 - 06/2020
A-Levels -
The Coopers Company and Coborn School
London 09/2020 - 06/2022
Accomplishments
- Prize giving award for excellent progress in academics.
- Jack Petchey achievement award for excellent leadership and communication.
- Jack Petchey achievement award for determination within her academics.
- Bishop's Chorister Award
Timeline
Customer advisor
Boots UK
2024.05 - 2026.01
Customer advisor
Boots UK
2023.11 - Current
Customer advisor
Boots UK
2022.11 - 2022.12
Work Experience
Boots the Chemist
2019.07 - 2019.07
GCSEs -
The Coopers Company and Coborn School
09/2015 - 06/2020
A-Levels -
The Coopers Company and Coborn School
09/2020 - 06/2022