Emily Darley
Knaresborough,North Yorkshire
Summary
Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Customer advisor
Boots UK
Knaresborough, North Yorkshire
2025.09 - Current
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Delivered personalised service to each customer, fostering trust and loyalty.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
Customer service assistant
Inspire Bathrooms
Harrogate, North Yorkshire
2024.01 - Current
- Provided correct product information to those interested in bathrooms.
- Regularly updated the website with further information about bathrooms.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
Sales assistant
Savers
Knaresborough, North Yorkshire
2025.03 - 2025.06
- Managed till operations smoothly, reducing waiting time for customers.
- Demonstrated products effectively leading to increased sales conversions.
- Collaborated effectively with team members to meet sales targets.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
GCSEs - English Language, Geography, Biology, Chemistry, Spanish, Mathematics
Ackworth School
Pontefract, Wakefield 2024.05 - 2024.06
A-Levels - Media Studies, English Language, Politics
King James School
Knaresborough, North Yorkshire 2024.09 - 2026.06
Skills
- From experience, I find it very easy to communicate and meet the requirements of customers
- I thoroughly enjoy problem solving and love working with others
- Sales techniques
- Consider myself approachable and polite to customers
Timeline
Customer advisor
Boots UK
2025.09 - Current
Sales assistant
Savers
2025.03 - 2025.06
A-Levels - Media Studies, English Language, Politics
King James School
2024.09 - 2026.06
GCSEs - English Language, Geography, Biology, Chemistry, Spanish, Mathematics
Ackworth School
2024.05 - 2024.06
Customer service assistant
Inspire Bathrooms
2024.01 - Current