Owen Johnson
Martock
Overview
5
5
years of professional experience
Work history
Customer advisor
Screwfix
Yeovil, Somerset
01.2024 - Current
- Resolved customer complaints promptly, ensuring a positive experience and fostering loyalty
- Collaborated with team members to create a welcoming and organised environment for shoppers
- Engaged with customers to understand their needs and provide tailored solutions
- Managed large volumes of incoming calls for efficient customer service operations
- Resolved customer complaints effectively, maintaining brand values
- Led training and collaborated with colleagues to maintain a quick turnaround
- Consistently achieve the relevant KPI's
Shift manager
McDonald's
Yeovil, Somerset
11.2020 - 01.2024
- Trained and mentored new staff members on procedures and high standards of customer service
- Coordinated schedules to ensure the right people are in the right place at the right time
- Resolved customer complaints effectively to ensure the right outcome for the business and the customer
- Maintained inventory controls to reduce waste and food cost
- Maintained metrics and reporting them back through to the relevant management
- Supervised a team of roughly 20 -30 people
- Tracked employee performance, metrics and correctively coached to keep the store running and reaching KPI's
- Generated weekly work for the restaurant which included sending off the financials for the week, gathering the data for the KPI's and ensuring they had been met and if not making an action plan
Skills
- Problem-solving
- Communication skills
- Calm under pressure
- Quick thinking
- Resourceful
- Quick learning
Timeline
Customer advisor
Screwfix
01.2024 - Current
Shift manager
McDonald's
11.2020 - 01.2024