Paige Graham
Wolverhampton
Summary
Experienced Financial Services Complaint Analyst known for establishing strong customer relationships and providing timely and accurate resolutions in compliance with FCA regulations. Consistently meeting performance targets while fostering positive interactions through clear and empathetic communication; focusing on transforming complaints into positive customer experiences, enhancing overall satisfaction and loyalty.
Expertise in efficient complaint resolution within a three-day timeframe, demonstrating the ability to work effectively under pressure.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
Work history
Complaints handler
ReAssure
Telford, Telford and Wrekin
2023.08 - Current
- Acted as the main point of contact for customer complaints, ensuring effective resolutions through detailed investigations whilst managing large volumes of calls.
- Liaised with various departments to streamline complaint handling processes, enhancing customer satisfaction and improving efficiency.
- Maintained compliance with regulatory guidelines, consistently achieving resolution targets within stipulated timeframes.
Customer service representative
ReAssure
Telford, Telford and Wrekin
2022.06 - 2023.08
- Managed high volume of calls daily, ensuring prompt service delivery.
- Demonstrated thorough understanding of company products, enhancing client interactions.
- Assisted customers in comprehending complex information on Pensions and Insurances with clarity.
- Navigated stressful situations calmly to maintain service quality.
Customer sales assistant
Card Factory
Telford, Telford and Wrekin
2019.04 - 2021.03
- Performed accurate inventory checks for continual stock availability.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities and customer satisfaction.
- Handled cash drawer efficiently and accurately.
Bar attendant and Waitress
Shrewsbury Arms
Albrighton, Shropshire
2017.09 - 2018.09
- Ensured cleanliness across all areas to promote a hygienic workspace.
- Delivered friendly service to create a welcoming atmosphere.
- Executed daily opening and closing duties to maintain an organised workspace.
- Accurately handled cash transactions, minimising discrepancies.
Education
A-Levels - Extended Project Qualification (EPQ)
Bridgnorth Endowed Sixth Form
Bridgnorth, Shropshire 2017.09 - 2018.09
A-Levels - English Literature
Bridgnorth Endowed Sixth Form
Bridgnorth, Shropshire 2016.09 - 2018.09
A-Levels - Psychology
Bridgnorth Endowed Sixth Form
Bridgnorth, Shropshire 2016.09 - 2018.09
A-Levels - Fine Art
Bridgnorth Endowed Sixth Form
Bridgnorth, Shropshire 2016.09 - 2018.09
GCSEs -
Bridgnorth Endowed School
Bridgnorth, ShropshireSkills
- Regulatory compliance knowledge
- Exceptional communication Skills
- Conflict resolution
- High attention to detail
- Analytical and problem-solving skills
- Time Management
Affiliations
- Painting
- Reading
Timeline
Complaints handler
ReAssure
2023.08 - Current
Customer service representative
ReAssure
2022.06 - 2023.08
Customer sales assistant
Card Factory
2019.04 - 2021.03
Bar attendant and Waitress
Shrewsbury Arms
2017.09 - 2018.09
A-Levels - Extended Project Qualification (EPQ)
Bridgnorth Endowed Sixth Form
2017.09 - 2018.09
A-Levels - English Literature
Bridgnorth Endowed Sixth Form
2016.09 - 2018.09
A-Levels - Psychology
Bridgnorth Endowed Sixth Form
2016.09 - 2018.09
A-Levels - Fine Art
Bridgnorth Endowed Sixth Form
2016.09 - 2018.09
GCSEs -
Bridgnorth Endowed School