Summary
Overview
Work history
Education
Skills
Timeline
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George Allison Wright

Rigg, Gretna ,Dumfries and galloway

Summary

Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

also I enjoy supporting new agents to be the best they can be

Overview

3
3
years of professional experience

Work history

Complaints Handler

Staysure Services Limited
Remote
01.2023 - Current
  • Identified complaint trends and patterns to report to supervisors and guide changes.
  • Identified root causes of complaints through effective questioning.
  • Took ownership for customer correspondence to deliver exceptional customer service levels.
  • Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.
  • De-escalated aggressive behaviour using effective conflict resolution techniques.
  • Owned end-to-end complaint handling and resolution in line with established procedures.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.

Sales & Renewals Agent/ Academy Trainer

Staysure Services Limited
Remote
03.2022 - 01.2023
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Collaborated well with other customer agents to deliver consistent service across various platforms.
  • Acted as first point of contact for customer issues and queries.
  • Exceeded targets with strong rapport building and product knowledge.
  • Logged customer information and data in secure systems, maintaining GDPR compliance.
  • Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
  • Recorded and processed customer data accurately.
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Listened to clients' current struggles to signpost relevant support.
  • My compliance is great. Consistently achieving targets. Haven't missed a month since being signed off. Where I have made mistakes, I take on feedback and be sure not to repeat it again.'


Education

Scottish Qualifications Certificate - modern studies

Annan Academy
Dumfries & Galloway
2021

Skills

  • Learning and Development Training
  • customer service industry regulations knowledge
  • Sharp problem solver
  • Problem-solving abilities
  • IT literate
  • Quality Control


  • Conflict resolution
  • Strong organisational skills
  • Regulatory compliance
  • Call centre experience
  • Customer Needs Assessment
  • Telephone inquiries specialist
  • Multi-tasking
  • Professional and friendly

Timeline

Complaints Handler

Staysure Services Limited
01.2023 - Current

Sales & Renewals Agent/ Academy Trainer

Staysure Services Limited
03.2022 - 01.2023

Scottish Qualifications Certificate - modern studies

Annan Academy

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George Allison Wright