HAYDEN THOMAS
Bristol,UK
Summary
Experienced professional with expertise in customer service, client relationship management, and financial services administration. Skilled in complaints handling, case resolution, and managing confidential and sensitive information while ensuring regulatory compliance. Quick learner with a knack for problem-solving and attention to detail.
Overview
7
7
years of post-secondary education
4
4
years of professional experience
Work history
Senior Helpdesk Consultant / Complaints Handler
Hargreaves Lansdown
Bristol, UK
2026.07 - Current
- Delivered exceptional customer service across multiple specialist departments.
- Managed complex customer enquiries and complaints, achieving fair and timely resolutions that enhanced customer satisfaction.
- Worked closely with internal teams to resolve issues and improve customer outcomes.
- Investigated all aspects of complaints thoroughly, resulting in equitable resolutions that addressed concerns of both parties.
- Consistently demonstrated professionalism, accuracy, and attention to detail in a regulated environment.
- Maintained detailed records of client interactions, enabling personalised communications that strengthened customer relationships.
Correspondence & Complex Products Helpdesk Agent
Hargreaves Lansdown
Bristol, UK
2025.06 - 2026.07
Investment & Transfers Helpdesk Agent
Hargreaves Lansdown
Bristol
2024.08 - 2025.06
Client Support & Withdrawals Helpdesk Agent
Hargreaves Lansdown
Bristol
2024.02 - 2024.08
School Receptionist
Bristol Grammar School
Bristol, UK
2023.09 - 2023.11
Admissions & Marketing Assistant
Bristol Grammar School
Bristol, UK
2022.11 - 2023.08
Education
BTEC - Forensic Science & Criminal Investigation
South Gloucestershire & Stroud (SGS) College
2020.01 - 2022.01
WJEC - Criminology
South Gloucestershire & Stroud (SGS) College
2020.01 - 2022.01
GCSEs - English Language, Mathematics, English Literature, History, Biology
Bristol Grammar School
2017.01 - 2020.01
Skills
- Case resolution skills
- Client relationship management
- Regulatory compliance knowledge
- Financial Services Administration
- Microsoft Office & Business Systems
- Call handling expertise
- Written and verbal communication
- Confidential information management
References
References available upon request.
Timeline
Senior Helpdesk Consultant / Complaints Handler
Hargreaves Lansdown
2026.07 - Current
Correspondence & Complex Products Helpdesk Agent
Hargreaves Lansdown
2025.06 - 2026.07
Investment & Transfers Helpdesk Agent
Hargreaves Lansdown
2024.08 - 2025.06
Client Support & Withdrawals Helpdesk Agent
Hargreaves Lansdown
2024.02 - 2024.08
School Receptionist
Bristol Grammar School
2023.09 - 2023.11
Admissions & Marketing Assistant
Bristol Grammar School
2022.11 - 2023.08
BTEC - Forensic Science & Criminal Investigation
South Gloucestershire & Stroud (SGS) College
2020.01 - 2022.01
WJEC - Criminology
South Gloucestershire & Stroud (SGS) College
2020.01 - 2022.01
GCSEs - English Language, Mathematics, English Literature, History, Biology
Bristol Grammar School
2017.01 - 2020.01