Jason Brissett
Mitcham,London
Summary
Professional with strong expertise in complaint resolution and telecommunications, emphasizing customer satisfaction and regulatory compliance. Demonstrated analytical skills in data entry, cash handling, and payment processing. Proficient in debt collection strategies and active listening, with a focus on emotional control and negotiation. Aims to enhance organizational efficiency and improve customer experiences through these competencies.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Complaints handler
Close Brothers Premium Finance
Wimbledone, London
2023.06 - 2026.04
- Thoroughly investigated all aspects of complaints, achieving fair resolutions for both parties.
- Managed large call volumes to address client complaints efficiently.
- Maintained high customer service standards while navigating challenging situations.
- Streamlined complaint procedures to improve grievance handling efficiency.
- Adhered strictly to regulatory guidelines during all stages of complaint processing.
- Liaised with different departments for effective resolution of customer issues.
- Achieving 100% on my quality assurance (QA) score on a regular basis.
Broker Support Associate
Close Brothers Premium Finance
Wimbledon, London
2021.11 - 2023.06
- Supported insurance brokers and customers through telephone and email communications.
- Assessed customer vulnerability to ensure appropriate support.
- Reinstated loans with brokers, facilitating timely resolutions.
- Processed arrears payments and updated payment schedules efficiently.
- Amended Last Chance Dates for customers as required.
- Logged complaints from customers and brokers to monitor service quality.
- Updated banking details for direct debit payments promptly.
- Provided comprehensive information regarding credit agreements to customers.
Trainee Customer Service Team Leader
Paddy Power
2021.05 - 2021.10
- Facilitated customer betting transactions and ensured accuracy in translations.
- Managed cash handling tasks, including weekly banking and cashier oversight.
- Trained staff on opening and closing procedures to maintain operational efficiency.
- Maintained cleanliness and organisation within the work environment.
- Promoted shop marketing initiatives to enhance visibility and attract customers.
Care Coordinator
Morden Hall Medical Centre
2020.12 - 2021.04
- Welcomed and navigated patients on arrival to ensure smooth check-in.
- Filed posts and issued specimen samples accurately and promptly.
- Printed blood forms and booked patient appointments using EMIS system.
- Created e-Referrals to relevant health institutions for efficient referrals.
- Managed inbound and outbound calls to facilitate effective communication.
- Sent and responded to emails to maintain correspondence with patients.
Customer Experienced Assistant
William Hill
Addiscombe, Croydon
2016.02 - 2020.11
- Opened and closed shops within cluster to ensure smooth operations.
- Managed and trained cashiers to enhance service quality and efficiency.
- Processed customer bets accurately, ensuring compliance with regulations.
- Executed large cash pay-outs to customers, maintaining financial integrity.
- Completed daily banking tasks at local post offices to ensure accurate records.
- Conducted security checks to uphold safety standards across all locations.
- Maintained clean workstation and environment to promote a professional image.
Education
Ba (Hons) - Business Management
London South Bank University
London 2017.09 - 2020.07
Business B-tec - level 3
Kingston College
2013.01 - 2016.01
Ifs Financial Studies Level 3 - undefined
Kingston College
NCFE Certificate in Employability Skills - Level 1
Lambeth College
2013.06 - 2013.07
Skills
- Complaint resolution
- Telecommunication skills
- Customer-Focused approach
- Regulatory compliance knowledge
- Analytical thinking
- Numeracy
- Data entry competence
- Cash handling and payment processing
- Debt collection strategies
- Active listening
- Emotional control
- Empathy in customer service
- Negotiation skills
Accomplishments
- Close Brother Premium Finance, Achieved 5% over target for average handle time on calls with customers and insurance brokers.
- Morden Hall Medical Centre, Worked throughout lockdown and the Covid-19 pandemic to book more than 1000 individuals for their first and second vaccines with the AccuRx system.
- William Hill, Worked in more than 20 shops in South London during employment at William Hill.
References
- Close Brother Premium Finance, Human Resource Department, premiumhr@closebrothers.com
- Paddy Power Book Makers Ltd, Human Resources Department, hrukretail@paddypower.com
Affiliations
- Reading
- Researching
Timeline
Complaints handler
Close Brothers Premium Finance
2023.06 - 2026.04
Broker Support Associate
Close Brothers Premium Finance
2021.11 - 2023.06
Trainee Customer Service Team Leader
Paddy Power
2021.05 - 2021.10
Care Coordinator
Morden Hall Medical Centre
2020.12 - 2021.04
Ba (Hons) - Business Management
London South Bank University
2017.09 - 2020.07
Customer Experienced Assistant
William Hill
2016.02 - 2020.11
NCFE Certificate in Employability Skills - Level 1
Lambeth College
2013.06 - 2013.07
Business B-tec - level 3
Kingston College
2013.01 - 2016.01
Ifs Financial Studies Level 3 - undefined
Kingston College