Ozma Hoquqi
London,wembley
Summary
Dedicated professional with expertise in SEN knowledge and child protection awareness, committed to fostering a safe and supportive environment for children. Demonstrates strong skills in parent-teacher collaboration, responsive listening, and respecting boundaries to enhance educational outcomes. Proficient in compassionate care and mental health support, ensuring confidentiality and personal care are prioritised. Eager to leverage initiative-taking abilities to contribute positively to educational settings.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Volunteer shop assistant
valarie ortega
Golders Green, Barnet
04.2024 - 03.2026
- Supported store supervisor to ensure daily tasks completed on time.
- Ensured stock rotation to maintain freshness of products on display.
- Restocked shelves timely to guarantee availability of merchandise at all times.
- Offered assistance to elderly or less able customers for compassionate shopping experience.
Volunteer support worker
katy smith
Edgware, Barnet
02.2022 - 06.2023
- Accompanied clients on outings to promote socialisation and community inclusion.
- Identified needs of service users through careful observation and interaction.
- Utilised effective communication techniques to understand user's feelings or concerns better.
- Ensured confidentiality at all times when dealing with sensitive information about clients.
Receptionist assistant
sara zahra
Watford, Hertfordshire
10.2020 - 12.2021
- Demonstrated professionalism whilst handling guest complaints, resulting in improved customer satisfaction levels.
- Managed all incoming phone calls for efficient communication.
- Directed visitors by maintaining employee and department directories; giving instructions effectively.
- Liaised with vendors to manage office supplies inventory effectively.
Volunteer teaching assistant
layla mahmood
London, slough
02.2017 - 06.2019
- Enhanced student understanding by developing creative lesson plans.
- Assisted in grading assignments and exams for timely feedback provision to students.
- Provided additional support to students with learning difficulties, increasing their confidence and engagement.
- Collaborated with teaching staff for improved curriculum implementation.
Education
A-Levels - Health and social care
Stanmore college
Stanmore, Harrow 09.2017 - 06.2019
GCSEs - English
Bentleywood high school
Harrow 04.2001 -
GCSEs - Math
Bentleywood high school
HarrowSkills
- SEN knowledge
- Parent-Teacher collaboration
- Child protection awareness
- Responsive listening
- Respecting boundaries
- Personal care
- Confidentiality understanding
- Compassionate care
- Mental health support
- Initiative taking
Certification
Level 2 Special Educational Needs
CACHE Level 3 Award in Supporting Teaching and Learning RQF
Timeline
Volunteer shop assistant
valarie ortega
04.2024 - 03.2026
Volunteer support worker
katy smith
02.2022 - 06.2023
Receptionist assistant
sara zahra
10.2020 - 12.2021
A-Levels - Health and social care
Stanmore college
09.2017 - 06.2019
Volunteer teaching assistant
layla mahmood
02.2017 - 06.2019
GCSEs - English
Bentleywood high school
04.2001 -
GCSEs - Math
Bentleywood high school