Clare Thorpe

• Created positive classroom atmosphere by encouraging open communication and support.
• Maintained child safety, security and good behaviour during classroom and outdoor activities.
• Kept workspace area clean to maintain cleanliness and quality standards.
• Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
• Offered students personalised support during in-class activities and projects.
• Encouraged students to work together to complete projects and solve problems.
• Encouraged student interaction in group activities, maintaining sensitivity to various special needs requirements.
• Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.

• Delegated tasks to staff to meet daily service requirements.

• Retained knowledge of current and new stock to resolve staff and customer queries.
• Attended to customer needs promptly, leading shop teams by example.
• Facilitated smooth store operations, performing daily closing functions.
• Led by example in delivering exceptional service, increasing repeat custom.
• Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
• Resolved complaints to achieve full customer satisfaction.

• Handled customer complaints effectively, restoring trust in our brand.
• Provided excellent customer service leading to repeat business and customer loyalty.

Managed cash registers accurately reducing discrepancies at end of day reconciliation.

• Created a positive work environment, resulting in higher employee morale.
• Handled stock control duties diligently preventing overstocking or shortages.
• Assisted in recruitment process to build an effective workforce.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.
• Maintained high standards of store cleanliness, enhancing shopping experience for customers.
• Minimised inventory loss for improved profit margins.
• Mantained excellent levels of food hygeine and safety and took part in extremely regular training to provide this to our guests.
• Recruited and trained staff to meet brand expectations.