Rachel Thompson

Secondary School.

• Maintained accurate records of each student's progress, enabling tailored support strategies where necessary.
• Followed specific teaching strategies for children with learning disabilities, contributing to their progress over time.
• Enhanced students' understanding by explaining complex topics in a simplified manner.
• Supported students with special needs, enhancing their inclusion in general education classrooms.
• Improved student behaviour through the implementation of effective disciplinary measures.
• Aided improvements in educational, emotional and social development.
• Supported children with SEMH, ADHD, Autism and one pupil with a hearing impairment.
• Encouraged open class discussions, fostering critical thinking skills among students.
• Maintained up-to-date records of attendance for accurate monitoring purposes.

• Supported classroom teacher with behaviour management, promoting a positive learning environment.
• Assisted in lesson planning for effective curriculum delivery.
• Provided additional support to students with special educational needs, ensuring inclusivity.
• Offered one-on-one guidance to struggling students for improved academic performance.
• Liaised between teachers and parents, maintaining open lines of communication.
• Provided feedback on pupil's work, identifying areas for improvement.
• Tutored students individually and in small groups to reinforce learning concepts from core subjects.
• Supervised students in wider school environments, offering reliable dining room, library and playground support.

• Maintained child safety, security and good behaviour during classroom and outdoor activities.
• Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
• Supervised groups of up to 30 children.
• Helped children with personal hygiene needs and taught young children to independently complete care tasks.
• Developed positive, trusting relationships with groups of young children.
• Recorded and informed manager regarding injuries and accidents.
• Practiced child protection and health and safety measures to comply with guidelines.
• Promoted language development through storytelling sessions nurturing communication skills.
• Prepared age-appropriate teaching materials aiding effective lesson delivery.
• Fostered positive relationships with parents for better understanding of child's needs.

• Kept accurate records to ensure continuity of care for residents.
• Supported young children with SEMH needs. I provided 1 to 1 support and assisted children in their daily tasks; self-care, school runs, homework etc..
• Identified potential triggers leading to behavioural outbursts, minimising incidents of unrest within the community setting.
• Collaborated with colleagues for effective teamwork.
• Responded promptly and effectively to emergencies using established protocols.
• Ensured safety by monitoring residential environment regularly.
• Improved resident wellbeing with individualised care plans.
• Collaborated with healthcare professionals for optimal resident health outcomes.
• Communicated effectively with families, offering reassurance and updates on resident progress.

• Maintained clean and organised bar area for smooth operations.
• Delivered friendly and efficient service to ensure repeat patronage.
• Resolved customer complaints amicably with tactful communication.
• Worked effectively as part of a team for efficient service delivery.
• Demonstrated excellent knowledge of menu items to make recommendations.
• Managed cash transactions accurately, ensuring no discrepancies at shift end.
• Assisted in organising parties and events to ensure memorable experiences for attendees.
• Maintained cleanliness of soft play area, contributing to overall health and safety standards.
• Ensured safety of children by monitoring play areas and equipment regularly.
• Carried out daily opening and closing duties meticulously, maintaining operational readiness.

• Enhanced customer experience by providing exceptional service.
• Handled customer complaints professionally for resolution and satisfaction.
• Set up tables for events, ensuring a smooth-running function.
• Collaborated with kitchen staff for timely serving of meals.
• Adhered to hygiene standards to ensure food safety compliance.
• Attended regular training sessions for professional development and skill improvement.
• Worked well under pressure during busy periods without compromising on service quality.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.

• Maintained clean and organised bar area for smooth operations.
• Delivered friendly and efficient service to ensure repeat patronage.
• Resolved customer complaints amicably with tactful communication.
• Assisted in event organisation at the bar, leading to successful evenings.
• Promoted special offers and upcoming events whilst interacting with customers.
• Prepared cocktails according to recipe, resulting in consistent taste and presentation.
• Carried out daily opening and closing duties meticulously, maintaining operational readiness.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

• Handled cash transactions with accuracy to ensure correct change was given.
• Provided assistance to customers on store products for better shopping experiences.
• Assisted in stock replenishment, ensuring availability of products on shelves.
• Dealt with customer queries and complaints to provide satisfactory solutions.
• Worked collaboratively with team members, fostering a positive working environment.
• Processed returns and exchanges according to company policies smoothly.

Secondary School Work experience and 270 hour South Tyneside College placement.

• Prepared classroom materials for effective teaching sessions.
• Supported the children in various different areas; classroom learning and behavioural management.
• Enhanced student engagement by facilitating interactive learning activities.
• Promoted an inclusive learning environment to foster respect and empathy among students.

• Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
• Fostered creativity amongst young learners through organised arts and crafts sessions.
• Provided support during meal times, encouraging balanced diets for better health.
• Improved fine motor skills in children by introducing age-appropriate crafting activities.
• Managed child behaviour effectively resulting in harmonious learning environments.
• Assisted with nap times which contributed to improved energy levels among students throughout the day.

Worked for the family business as a general assistant.

• Created advertising posters and leaflets for various events within the pub.
• Set up eating areas and maintained clean and organised areas to enhance customer experience.
• Supported kitchen staff (before and after closing times) in their daily duties.