OTEJIRO CLEMENT ALI
Sheffield,South Yorkshire
Summary
Experienced professional with focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Health care support worker
Cardiff and Vale University Health Board
Cardiff, United Kingdom
05.2023 - Current
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Health Care Assistant
Abicare Health Solutions
05.2022 - 04.2023
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Worked closely with nurses to maintain high levels of communication.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
Maters Student Public Health
University of South Wales
02.2021 - 06.2022
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
Customer services advisor
Kingsrose specialist Dental Clinic
Abuja, Nigeria
02.2015 - 02.2021
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Listened actively to offer accurate information and best solution to their needs.
Education
Master of Science - Public Health
University of South Wales
02.2022 -
Bachelor of Dental Surgery (BDS) - undefined
University of Benin
Benin city, Nigeria 01.2010 - undefined
Skills
- Customer relations
- Complaint resolution
- Microsoft Office
- Customer retention tactics
- Brand awareness and representation
- Record maintenance
- Basic computer knowledge
- Telephone skills
References
References available upon request.
Timeline
Health care support worker
Cardiff and Vale University Health Board
05.2023 - Current
Health Care Assistant
Abicare Health Solutions
05.2022 - 04.2023
Master of Science - Public Health
University of South Wales
02.2022 -
Maters Student Public Health
University of South Wales
02.2021 - 06.2022
Customer services advisor
Kingsrose specialist Dental Clinic
02.2015 - 02.2021
Bachelor of Dental Surgery (BDS) - undefined
University of Benin
01.2010 - undefined
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