Adelaina Weller
Lee-on-the-Solent,Hampshire
Summary
I am a hard working, passionate person who gives 100% in everything i do. I enjoy learning new things and enhancing my skills. I am a people person and enjoy communicating with a wide range of people.
I have a passions for travel and would love to help people fulfill their traveling dreams.
Overview
5
5
years of professional experience
Work history
Health care support worker
hampshire hospital foundation trust
Winchester, Hampshire
02.2021 - Current
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Customer sales assistant
Carnival UK
Southampton, Hampshire
02.2020 - 02.2021
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Helped customers obtain specialised help for refunds and exchanges.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Explained establishment policies to customers and offered advice on selections.
- Managed customer lines for minimum wait times and high satisfaction.
- Carried out active selling from initial customer greeting.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Designed appealing and convincing sales presentations, receiving ongoing recognition from management.
- Promoted customer loyalty scheme at checkout.
- Built lasting relationships with clients through customer service interactions.
- Followed company procedures and guidelines for smooth retail operations.
Senior sales assistant
Topshop
Southampton, Hampshire
09.2018 - 02.2020
- Built lasting relationships with clients through customer service interactions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Accepted card, cash and cheque payments in POS register system.
- Totalled bills using maths skills and maintained accurate till count.
- Operated cash registers with accuracy and processed cash and card transactions.
- Tagged products quickly and accurately with price tags and stickers.
- Identified discrepancies in stocks through regular inventory management.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Accepted and processed cash, check and card payments.
- Assisted customers in locating specific items to boost satisfaction.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
GCSEs -
The Henry Cort Community College
FarehamSkills
- Basic life support
- Customer-focused
- Team building
- Problem-solving
- Communication skills
- Company policies
- Training and mentoring
- Interpersonal communications
- Complaint management
- Safety procedure compliance
- First Aid
- Employee interaction
- Decision-making
- CPR knowledge
- Conflict resolution
- Emotional support
- Customer service
- Time management
Timeline
Health care support worker
hampshire hospital foundation trust
02.2021 - Current
Customer sales assistant
Carnival UK
02.2020 - 02.2021
Senior sales assistant
Topshop
09.2018 - 02.2020
GCSEs -
The Henry Cort Community College
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