Omowunmi Oladoye
Bangor,GWN
Summary
Experienced Data Analyst with a strong background in client relationship management and conflict resolution. Utilizing exceptional communication and problem-solving skills to understand business needs and transform them into data-driven solutions. Currently pursuing a Master's in Business Data Analysis, gaining hands-on experience in R, SQL, Python, and Power BI for data extraction, statistical modeling, and trend visualization. Proficient in R for statistical analysis, Python for data manipulation and automation, and Power BI for building insightful dashboards and reports. Successfully completed projects using Power BI and Python to analyze real-world data, identify patterns, generate insights, and support strategic business decisions. Passionate about converting data into actionable intelligence to drive performance and foster innovation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Three UK
11.2024 - Current
- Tracked and reported customer issues to improve service experience.
- Participated in conflict resolution sessions for better team cooperation.
- Collaborated with colleagues on internal communication channels to resolve wide-scale concerns.
- Utilized actively to offer accurate information and best solution to their needs.
- Answered phone and email inquiries with consistent customer service across multiple channels.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Customer Service Officer
Dekoolar Nigeria Limited
11.2022 - 09.2024
- Handled a large volume of customer inquiries daily through phone, email, and chat, resolving issues related to product returns, billing, and service delivery.
- Achieved 90% customer satisfaction rating by providing timely and effective solutions.
- Trained new team members on customer service best practices and company policies.
- Utilized CRM software to track and manage customer interactions and follow-ups.
- Assisted customers with product information, order processing, and technical support, resulting in a 20% increase in repeat business.
- Developed and communicated technical problems to customers at appropriate level of understanding.
Foreign Trade Manager
Dekoolar Nigeria Limited
11.2021 - 01.2023
- Negotiated favorable terms with over 20 international suppliers, reducing overall costs while maintaining quality standards.
- Managed cross-functional teams, resulting in increased productivity and timely project completion.
- Mentored junior staff members on best practices in foreign trade management, contributing to their professional development.
- Facilitated communication between internal departments and external stakeholders, improving overall business flow.
- Optimized supply chain efficiency for improved product delivery and reduced lead times.
Education
Bachelor of Science - Political science
Landmark University
Kwara State,Nigeria 11.2022
Master of Science - Business Data analytics
Bangor University
Bangor, GWN09.2025
Skills
- Data analytics
- Conflict Resolution
- Customer Relationship Management Software (CRM)
- BI tools knowledge
- Machine learning knowledge
- Python programming
- R programming
- Machine learning algorithms
- Excel proficiency
- Regression analysis
Certification
- CUSTOMER RELATION MANAGEMENT CERTIFICATE - QUARTER CONSULTANCY
- Certificate of Higher Education - INTRODUCTION TO BUSINESS INTELLIGENCE (BI) - CORPORATE FINANCE INSTITUTE - WEST PACIFIC VANCOUVER
- Certificate of Higher Education FIRE SAFETY MANAGEMENT AND PROCESS SAFETY ENGINEERING - HSDA
LANGUAGES
English
Spanish
Timeline
Customer Service Advisor
Three UK
11.2024 - Current
Customer Service Officer
Dekoolar Nigeria Limited
11.2022 - 09.2024
Foreign Trade Manager
Dekoolar Nigeria Limited
11.2021 - 01.2023
Bachelor of Science - Political science
Landmark University
Master of Science - Business Data analytics
Bangor University
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