Benjamin Amoasi
Business/Data Analyst
Bangor,GWN
Summary
Results-driven Salesman with a proven track-record of delivering high Customer Satisfaction and proven ability to establish and maintain excellent communication and relationship with client and team. Excellent time management skills combined with a superior knowledge in Data Analytics and Project Management
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Retail Merchandiser
Dee Set Retail Solutions
11.2024 - Current
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- I work for Deeset within their partner retail companies such us Tesco, ASDA, M&S and Morrisson
Territory Sales Controller
MTN Ghana
01.2023 - 10.2024
- Efficient management of mobile money, sales, and digital channels across eight districts.
- Enhanced digital revenue by acquiring 15,000 MoMo App users, resulting in 65% increase in Monthly Active Users (MAU) compared to 42% in 2022 within territory.
- Developed comprehensive trend analysis with efficient measures from Power Bi to reduce momo user dormancy and increase usage.
- Effective team leadership led to 75% merchant penetration rate for MoMo Forest concept in 2023.
- Efficient stakeholder management resulted in elevated NPS (Net Promoter Score) and heightened customer satisfaction levels.
- Prepared detailed variance analyses on monthly basis, enabling more effective tracking of actuals versus forecasted figures in combating ADS (Active Data Sub) to gross Adds ratio
- Introduced internal controls to monitor critical areas of fraud within office relating to momo pin reset and adherence to PPPs for MCS (Community Shops) and distributor channels.
- Mentored junior staff members, fostering positive work environment conducive to professional growth and development.
Channel and Data Rep
MTN Ghana
09.2019 - 12.2022
- Built relationships with industry stakeholders within 11 district to drive digital sales in channels
- Guaranteed MoMo pay channel penetration across fuel stations, malls, grocery stores, and FMCGs (Fast-Moving Consumer Goods).
- Helped meet changing demands by recommending improvements to business systems or procedures with approved business solutions for dedicated account revenue acquisitions.
- Collaborated with marketing team to plan and execute annual participation in festivals and events, aiming to establish relationships with stakeholders and boost sales through product and services
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks on smartphone penetration of 52% within 2 years.
- Increased customer satisfaction and confidence by addressing and resolving complaints in timely manner.
- Improved Momo pay visibility in trade and Handset Channels
- Produced reports and delivered feedback to management regarding digital acquisitions, including myMTN App, Ayoba, and CVM activations.
- Led team fueled by passion and motivation to consistently achieve set targets.
PA/Back Office Rep, North G
MTN Ghana
02.2017 - 08.2019
- Spearheaded initiatives to improve customer satisfaction rates by closely monitoring performance metrics and identifying areas for improvement for Area Sales Manager
- Created reports, presentations and other materials for Area Sales Manager.
- Received purchase orders and processed invoices for Sim and device payment.
- Assessed special reports, summarizing information and identifying trends to guide decision making.
- Built and managed processes for tracking and monitoring department performance through weekly Accountability.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Analyzed trends and reported on areas of improvement or change for Territory Controllers.
- Facilitated cross-functional collaboration on key projects by establishing clear communication channels and fostering culture of teamwork among employees.
- Managed 65 Area Account Developers (AAD) sales team through coaching and sales technique training on MNP and Gross Adds Acquisition.
- Completed bi-monthly payroll for 350 SBU canvassers.
Area Account Developer
MTN Ghana
10.2014 - 01.2017
- Territory Retailer Management
- Managed 320 FMCGs within territory
- Managed 20 Canvassers in driving sales activities
- Trade Development and set up of 200 new channels and subs
- Mobile Money RGA Acquisition of 879 universe
- Mobile Money RGS Acquisition of 8,500 registrations
- MNP and Gross Adds of 4,000 and 50,000 acquisition respectively
- Competitor Insights and Channels
- Timely Report to Territory sales Manager
Education
Master of Science - Business Data Analytics
Bangor University
Bangor-United Kingdom 09.2024 - Current
Master of Science - Project Management
Kwame Nkrumah University of Science And Technology
Kumasi-Ghana 11.2022 - 03.2024
Bachelor of Science - Agriculture
Kwame Nkrumah University of Science And Technology
08.2009 - 06.2014
Skills
- Internal control management
- Data Analysis
- ERP Systems Expertise
- Risk Management
- Project Management
- Microsoft Office
- Team Management
- Computer Skills
- Customer Service
- Multitasking Abilities
- Analytical Thinking
- Research
Data visualization and presentations
Python programming
Excel functions
SQL
Data cleaning
SQL databases
Analytical problem solving
Accomplishments
- Led team to exceed 2023 digital acquisitions goals by 125%.
- Successfully attained a smartphone and handset connectivity target of 51%, up from 39% two years earlier, significantly contributing to the establishment of Channel Outlets.
Languages
English
Proficient
C2
Hiking, Football and Reading
Enjoys adventure on mountains and in valleys
Ardent football enthusiast
Reading literature, history, journals and story books
Timeline
Retail Merchandiser
Dee Set Retail Solutions
11.2024 - Current
Master of Science - Business Data Analytics
Bangor University
09.2024 - Current
Territory Sales Controller
MTN Ghana
01.2023 - 10.2024
Master of Science - Project Management
Kwame Nkrumah University of Science And Technology
11.2022 - 03.2024
Channel and Data Rep
MTN Ghana
09.2019 - 12.2022
PA/Back Office Rep, North G
MTN Ghana
02.2017 - 08.2019
Area Account Developer
MTN Ghana
10.2014 - 01.2017
Bachelor of Science - Agriculture
Kwame Nkrumah University of Science And Technology
08.2009 - 06.2014
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